BMC’s Yawkey building doors are now closed as an entrance as part of our ongoing efforts to enhance our campus and provide you with the best clinical care.

All patients and visitors on our main campus must enter our hospital via Shapiro, Menino, or Moakley buildings, where they will be greeted by team members at a new centralized check-in desk before continuing to the hospital. We are excited to welcome you and appreciate your patience as we improve our facilities.


As employers, you can help.

Kate Walsh, CEO and Lisa Kelly-Croswell, SVP of HR

The Grayken Center for Addiction at Boston Medical Center (BMC) has designed a set of tools and resources to support your organization in understanding and addressing substance use disorders (SUDs). These tools are free to use, regardless of where or how your organization receives its medical care.

The library is organized in five sections, including tips on engaging your entire organization, ways to educate managers, and sample policies and practices. There are 25 downloadable tools to support making your strategy actionable. Workplaces have varying needs and capacity to institute changes, and not all 25 templates may be right for your organization. However, it's important that all employers begin to think about what they can do to make an impact and support their employees.

Resources and information in the Grayken Employer Resource Library are periodically updated and may not always be up-to-date. If you have any questions or concerns about this information, please reach out to

Join Our Community

We welcome your comments, ideas, or sample practices and invite you to email them or let us know what you think to

What Should You Do First?

There are so many actions employers can take that it can seem overwhelming. But we suggest two simple ways to get started:

  1. Develop a cross-functional advisory team to determine what steps they can take within your organization.
  2. Review the mental health and substance use benefits coverage your company offers and ensure that it is comprehensive and affordable.

What's New?

  • The Massachusetts Health Policy Forum, with support from RIZE Massachusetts, released a policy brief that outlines what some employers, including Boston Medical Center, Fishing Partnership Support Services, Seafood Sam's, The New England Carpenter's benefit Fund, and General Electric, have piloted for their own employees.
  • Michael Botticelli wrote an article for Bay State Builder, the official Magazine of the Home Builders and Remodelers Association of Massachusetts, about what the industry can do to address this issue. In addition, Botticelli and Chief Human Resources Officer Lisa Kelly Croswell also spoke at a meeting hosted by the Associated General Contractors of Massachusetts. Read more about that event here.
  • The Massachusetts Taxpayers Foundation, with support from RIZE Massachusetts, released a report on the massive economic impact of the opioid epidemic affecting hundreds of thousands of people, with costs to the state in the billions. Read the full report here.
  • The President and CEOs of Partners HealthCare, Blue Cross Blue Shield Massachusetts and Boston Medical Center, published a Boston Globe piece on the employer's role in stemming the opioid epidemic, noting that "the business community can use its buying power, its ability to convene community stakeholders, and its respected voice to influence public policies, improve health care coverage, and focus funding in ways that will greatly accelerate the reduction of deaths and negative economic impacts caused by opioid use disorder." Read the entire article here.
  • Ten Word Employee Stories
  • What Survey Data is Saying
  • State of the Epidemic
  • SUD Cost Calculator

Assessing and Engaging the Organization

Substance use disorders (SUDs) are the most pressing public health crisis of our time and sadly, remain highly stigmatized. This section of the Resource Library will provide information and tools to help assess and engage your organization.

Empowering and Educating Managers

Managers are critical to communicating that your organization cares, and to facilitating access to SUDs information and resources. One way to help your managers is to clarify their role and provide training, tools and resources for them to assist their employees. This way, managers can help create a safe, confidential and stigma-free work environment.

Supporting and Encouraging Employees

Your SUDs program for employees should help them better understand the SUDs epidemic, tools and resources that are available to them and their family members. It may be helpful to take advantage of annual organizational events like wellness week or a national effort like National Recovery Month, which takes place in September.

Supporting Employees’ Family Members

Employees may have family members struggling with a substance use disorder. There are several ways you can support these employees:

  • Make sure they are educated about what benefits they and their family members may be entitled to, and are able to access evidence-based care. Resources to help families navigate the system are available here, and more information about treatment options is available here.
  • Connect them with family support hotlines, including the Grayken Center’s free helpline for parents and families. See more information here.
  • Consider setting up a family support group for employees, or connecting these employees with a family support group in your area.
  • Make naloxone easily available, and encourage family members to pick up a kit just in case.
  • See more resources available for families at SAMHSA.

Developing Policies and Practices

As you look to ramp up your SUDs support programs, this section will help you navigate through top-level thinking regarding policies, reviewing and enhancing company resources, and additional possible actions. This will also help you raise awareness of existing resources in your organization, work on reducing benefit spending, and create a more productive and engaged workforce.

National and Local Resources

Employee Support

In addition to being healthcare providers for the general public, Boston and Cambridge hospitals employ thousands of people, many of whom may need their own support with substance use. We propose that all hospitals commit to doing at least three of the following activities onsite, to encourage campus-wide discussion around substance use and increased uptake of needed health care support. Providing this support will impact thousands of employees, as well as their families and the broader community. 

  1. Free onsite naloxone training + subsidized access to naloxone, where possible. (Naloxone costs are plan-dependent.)
  2. Survey the organization about employee & family need for substance use disorder support
  3. Review existing SUD benefits 
  4. Send a specific SUD benefits guide to all employees 
  5. Create an SUD Employee Support Policy.
  6. Develop a training for all managers regarding how to identify and support employees with substance use disorder needs 
  7. Set up a family support group on site 
  8. Hold a public event or town hall where people can tell their stories 
  9. Send a letter from the CEO committing to SUD support and promoting a stigma-free workplace
  10. Share a pledge to encourage employees to use stigma-free language – i.e. “person with SUD” rather than “addict”


What Are Other Employers Doing?

Employer Case Study: Blue Cross Blue Shield of Massachusetts

Read our conversation with Ken Duckworth, Medical Director for Behavioral Health at BCBSMA and Katie Quirk, Director of Benefits at BCBSMA, and hear about how they’re combining data and empathy to create organizational change.

Employer Case Study: Steel Partners

Steel Partners

Meet Laura Ingalls, the Wellness Program Manager at Steel Partners, and learn about how executive commitment led her to create a groundbreaking naloxone distribution program. Read more.

Employer Case Study: Fishing Partnership Support Services

Fishing Partnership Support Services

The Grayken Center talks to J.J. Bartlett, President of the Fishing Partnership Support Services about the power of community to prevent and address Substance Use Disorder.

Employer Case Study: Shawmut Design and Construction

Shawmut logo

Read our conversation with Shaun Carvalho, Vice President of Safety at Shawmut Design and Construction about addressing substance use disorder in the workforce through proactive engagement.