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Patient Information

Banking Facilities

Four full-service ATMs are located throughout the hospital for your convenience.

  • Menino Pavilion: Santander Bank ATM
    (in the lobby of Yawkey Ambulatory Care Center)
  • Menino Pavilion: Citizens Bank ATM
    (on the first floor near the Albany Street Emergency Department entrance)

Bill Payment

You may pay an existing bill by logging into MyChart or by using Guest Pay.

If you have questions about your health coverage or about paying your bill, please call 617.414.5155. A financial counselor will be available to assist you.

Dining Options for Visitors

Shapiro Cafeteria

725 Albany St
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM

Yawkey Cafeteria

850 Harrison Ave
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM

MG's Café

720 Harrison Ave
(on the first floor of the Doctors Office Building)
Monday–Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 3:00 PM

Gift Shops - CLOSED

The Menino Outtakes Gift Shop is where patients and visitors may purchase expanded beverage options including coffee and lattes, gourmet sandwiches, parfaits, assorted salads as well as flowers, balloons, books, newspapers, magazines, cards and more.

Healtcare Proxy

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.

Blood / Phlebotomy Lab Hours

Please Note: Blood / Phlebotomy Lab has temporarily moved all operations to the Shapiro Building, Lower Level, 725 Albany Street Boston, MA 02118. Please contact the department for the latest information.

Yawkey Ambulatory Care Building

850 Harrison Ave
1st Floor, Suite 541
Boston, MA 02118

Phone: 617.414.4171
Fax: 617.414.4052

Monday-Thursday 7:30 AM - 8:30 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 12:00 PM

Moakley Building

830 Harrison Ave
3rd Floor, Suite 3300
Boston, MA 02118

Phone: 617.414.4747
Fax: 617.414.4749

Monday-Friday 7:30 AM - 6:00 PM

Preston Building

732 Harrison Ave
1st Floor, Suite 113
Boston, MA 02118

Phone: 617.414.8039

Monday-Friday 7:30 AM - 6:00 PM

Shapiro Ambulatory Care Center

725 Albany St
Lower Level (LL), Suite 541
Boston, MA 02118

Phone: 617.638.8050
Fax: 617.414.2701

Monday-Friday 7:30 AM - 6:00 PM

Note: All Labs are closed on the weekends and Holidays, with the exception of Patriots Day, Columbus Day and Veterans Day.

Medical Records

Visit Patient Privacy for more information on how to request a copy of your medical records.

Pastoral and Spiritual Care and Chapel

Please ask your nurse if you'd like to have a chaplain or clergy members visit you. Religious services are televised on the hospital's internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers.

There is an Interfaith Chapel available for meditation and prayer located in the Menino Pavilion lobby.

Patient Information

For information and/or updates about a patient's condition, family members and friends may call Patient Information at 617.638.6800. Patient Information can also help you with directions, visiting hours and other helpful information.


There are three outpatient pharmacies on BMC's campus.

  • Doctors Office Building
    720 Harrison Avenue
    Phone: 617.638.8130
    Hours: Monday–Friday 8:00 AM - 6:00 PM
    Closed Saturday & Sunday
  • Yawkey Ambulatory Care Center
    850 Harrison Avenue
    Phone: 617.414.4883
    Hours: Monday–Friday 9:00 AM - 6:00 PM
    Saturday 9:00 AM - 3:00 PM
    Closed Sunday
  • Shapiro Ambulatory Care Center
    725 Albany Street
    Phone: 617.414.4880
    Hours: Monday–Friday 7:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:00 PM
    Sunday 10:00 AM - 3:00 PM

Smoking Policy

As a leading healthcare provider committed to the treatment and prevention of disease and the promotion of safety, smoking is strictly prohibited in any hospital building. Designated smoking areas are available outside of buildings.

Please note: As of April 16, 2012, BMC became a smoke-free campus. This means that patients and families, faculty, staff, contract workers, students, volunteers and visitors must refrain from smoking on all property owned or leased by BMC and Boston University Medical Campus.

Staying at the Hospital

Thank you for choosing Boston Medical Center for your care. To learn more about what you can expect during your hospital visit, please read our Patient Guide.

BMC Patient Guide - English, Spanish, and Haitian Creole (PDF)


Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.

Visiting Hours

Preferred visiting hours for all areas are from 12:00 PM - 8:00 PM, except in the Intensive Care Units, Birth Place and the Rehabilitation Unit. Family and friends can inquire about your condition by calling 617.638.6800 and the operator will provide your room number, location and direct telephone number.

Because of special needs of patients in Intensive Care Units, visitors are allowed 24 hours a day and are usually limited to immediate family members. The length of visits and number of visitors may be limited.

Visiting hours on the Rehabilitation Unit are Monday-Friday 4:00 PM - 8:00 PM and Saturday-Sunday 1:00 PM - 8:00 PM and holidays 1:00 PM - 8:00 PM.

Expanded visiting hours are offered in the Birth Place to accommodate families and new parents. A spouse or significant other is allowed in the unit 24 hours a day and two to three support people are allowed during labor.

Age of Visitors

Visiting children under age 14 must be accompanied by an adult who is responsible for supervising the children at all times. Young children should not be left alone in the hospital lobbies while families are visiting.

Visitor's Health

Any visitor exposed to or having a communicable disease (tuberculosis, measles, mumps, rubella, pertussis, impetigo, the flu or a cold) should not visit patients.

Number of Visitors

Since our rooms can quickly become crowded and noisy, no more than two visitors are allowed in your room at one time. We encourage families to discuss scheduling their visits, in order not to overwhelm the patient by visiting all at one time. While support from loved ones is important, we also ask that visitors respect the patient's need for rest during their recovery.


BMC is committed to ensuring that all visitors enjoy full and equal visitation privileges consistent with patient preferences. BMC does not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Visitors may include, but are not limited to, spouses, domestic partners, both different-sex and same-sex significant others, both different-sex and same-sex parents, other family members, friends and persons from a patient's community.

No Smoking

Smoking is strictly prohibited in any hospital building.

Restricted Cell Phone Use

Cellular phones may not be used in patient rooms or procedure areas.

Deliveries of Mail and Flowers

Should be addressed to:

Patient's first and last name
Building and room number
(If you do not know the building or room, call 617.638.6800.)
Boston Medical Center
One Boston Medical Center Place
Boston, MA 02118

To safeguard patients, certain units such as Intensive Care Units and Medical Oncology Units restrict flower deliveries. We encourage you to check in with the nursing staff before sending or bringing flowers.

No Latex Balloons

Latex balloons are not permitted in the hospital. Mylar balloons are appreciated.

Infectious Diseases

For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patient's nurse before visiting.