Dear Colleagues,

In recent days, the situation around COVID-19 has become even more difficult as the number of patients continues to grow and people we know and love here and in our personal networks become infected. Additionally, we are all working to adjust to a new normal, balancing home life with a rapidly changing work life here at BMC.

In this time, it is normal to feel intense stress and anxiety, especially with the uncertainty of what the future holds, and while everyone at BMC has focused intently on our efforts to care for our patients, it is critical that we all take the time to care for ourselves. With that in mind, I want to remind you of the wellbeing resources and support for all BMC and BUMG employees:

  • Employee Assistance Program (EAP)
    Our EAP is available for free, 24/7 confidential counseling to all employees and their families experiencing behavioral health issues such as stress and anxiety, substance use, and adjustment disorders. During the COVID-19 outbreak, this service is now also available for BUMG employees. For more information, visit and use Web ID: BMC. For counseling and referrals call: 833-306-0107.
  • 24/7 Real-time Psychological First Aid Support
    Page 5804 or call the BMC operator (617-638-8000 and enter 0 and ask to page 5804) and an on-call licensed clinician who understands the hospital environment will call you back within 30 minutes.
  • Chaplain on Demand
    As members of the hospital's interdisciplinary team, Chaplains are trained to respond to your spiritual, emotional, and religious needs. Call 617-414-4299 to speak with a member of Chaplaincy Services.
  • Telehealth Mental Health Visits
    • For BMC Employees – Doctor on Demand for Mental Health
      You can receive convenient and confidential behavioral health visits through online video chat with licensed practitioners. Appointments are generally available within two days. Conditions evaluated include depression, anxiety, addiction, trauma and loss. Learn more about this service here.
    • For BUMG Employees – Well Connection
      As of March 16, telehealth is now covered under both BU Health Plans, allowing covered members to receive care from licensed doctors and providers in the BCBS Well Connection network. Using Well Connection, you’re able to have medical and behavioral health visits that are secure and confidential through live video using your smartphone, tablet, or computer. Learn more about this service here.
  • Beth Milaszewski, LICSW, Employee Assistance Clinician
    Beth is available to speak to individuals and teams and provide support related to stress management, anxiety, work conflicts, and traumatic events and situations. You can reach Beth at, 617-414-4357, or by paging 8010. Last week I sat down with Beth to talk about ways to cope, and how to get the support you need. Click below to watch.

Click to play.

In addition, our behavioral health colleagues have developed new resources and tip sheets in response to the COVID-19 situation. I urge you to use these resources, as well as pass them along to anyone who may benefit.

You can find these tip sheets and other wellbeing resources on the COVID-19 Information for Employees - Employee Support Resources section on and on the Hub homepage.

In recent days I have also seen employees coming together to share experiences and emotions, and I urge you to continue this as it will help you navigate through this difficult time. Thank you for everything you are doing to take care of our patients and each other during these extraordinary times.

Kate Walsh

President & CEO