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Frequently Asked Questions

Care Management

Who Are We?

The social workers in care management at Boston Medical Center have a staff of qualified professional social workers who are available to you while you are receiving services at the hospital. The social workers at Boston Medical Center are trained to deal with all personal matters as well as understanding the impact of illness on our patients and their families. We provide emotional support to our patients and patient's families as well as connect patients and families with community resources they may benefit from.

How Can We Help?

We offer crisis intervention, counseling and guidance, and referrals to community services and support groups. A social worker can help you and your family make the most beneficial use of your hospital stay, and appropriate plans when you leave. Social work intervention ensures a more holistic approach to your health care.

How Can You Reach Us?

You may ask your doctor or nurse to contact us for you. Social workers at Boston Medical Center can be found on each floor while you are inpatient and also in most of our outpatient clinics.

Who Uses Our Services?

Our services are utilized by our patients and their families.

What Do You Talk To Patients About?

We can provide support to patients surrounding their medical condition, emotional reactions, coping, family issues, if you feel unsafe in your relationship, abuse, community violence, your job or education, your living situation, finances or insurance problems, alcohol or drug use, death and grief, services at home, the future, assist with health care decision making, end of life issues and much more.

Are Social Work Services Confidential?

Any conversations you have with a licensed social worker are confidential. This means that in most instances your hospital social worker is not permitted to disclose information obtained from you to anyone other than your health care team without your consent. However, there are exceptions to this general rule, and a social worker may be required to disclose otherwise confidential communication in some situations.

Examples include situations in which:

  • There is a question of child abuse or neglect, elder abuse or neglect, or abuse or neglect of a disabled person
  • There are reasons to believe the client will harm himself or others

When Are Social Workers Available?

Social workers are available 8:00 AM-7:00 PM, seven days a week, including holidays.

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