Rapid ACCESS (Assessment, Connection, Coaching, and Engagement with SUD Services) program aims to connect patients with substance use disorders (SUDs) to world-class, evidence-based treatment at Boston Medical Center. These programs are designed to improve and support access to existing addiction treatment programs at BMC and in the community. Our team consists of recovery coaches and recovery support navigators who work in collaboration to help patients access evidence-based treatment for addiction.
The Rapid ACCESS team provides treatment connection services:
- The Connection Hotline (617.638.5500) helps callers navigate the addiction treatment and support programs at BMC, makes appointments and referrals, and follows up with patients to ensure they have the support they need
- The Recovery Coach team works with patients coming out of the Emergency Department or inpatient setting to provide coaching, motivation, support, and connection to long-term treatment. Recovery coaches offer both individual and group-based sessions to patients at any stage of their recovery process
Contact Us
2nd Floor
Finland Building 617.638.5510
Fax: 781.398.9296
9 AM - 5 PM, Monday - Friday
Treatments & Services
Join our new group!
Alcoholics Anonymous (AA) - El Nuevo Sendero de Vida
Fridays 11-1 PM - 774 Albany Street, 2nd Floor (check in at front desk)
- Spanish/English speaking
- Beginners Group
- Open discussion
Our Team
Lydia M Reyes, CARC
Robert Marrone
Robyn Phillips, CARC
Success Stories
"Over the past few months, Robyn has made an incredible impact in my life as my recovery coach at the Rapid ACCESS program. My relationship with Robyn has really been wonderful. With Robyn, I can be myself no matter where I'm at in my life. She keeps me going and continues to be such a positive impact on my life. She keeps me accountable and honest and continues to push me forward. Robyn is a remarkable recovery coach, and she is one of the best people I have ever met in my life. I honestly don't know where I would be right now in my life without her."
"William is like a big brother to me. He is very easy to talk to, and I feel comfortable talking to him about anything. He has assisted me in looking for jobs, he always answers when I call his phone, and he calls and checks in on my daily. I am glad he is in my life to support me through the long road ahead."
"When I first met Hansel, I was under a lot of stress due to being off my suboxone prescription because I had missed an appointment. He offered to bring me to the [clinic] to get back on suboxone. While I was there, I called my halfway house, and they informed me I had been discharged. When I informed Hansel that I had been discharged , he was very reassuring that everything would be ok. He got on his phone and got me into treatment. He checked in with me almost daily to ensure everything was ok, and he continues to do so at my new treatment facility. He's currently helping me work on the goals in my Recovery Plan, including applying for a job."
"Ursel is an amazing coach who keeps me focused on my recovery. She encourages me with honesty and care. She believes in me even when I don't believe in myself. She has gone the extra mile to support me when I have given up hope of getting help. She is knowledgeable, respectful, and caring. She is a model of hope and recovery. Grateful to have her in my corner."