BMC’s Yawkey building doors are now closed as an entrance as part of our ongoing efforts to enhance our campus and provide you with the best clinical care.

All patients and visitors on our main campus must enter our hospital via Shapiro, Menino, or Moakley buildings, where they will be greeted by team members at a new centralized check-in desk before continuing to the hospital. We are excited to welcome you and appreciate your patience as we improve our facilities.

What to know before your visit

  • All patients should wash their hands or use hand sanitizer before and after each visit.
  • All family members will stay in the waiting room during their loved one’s appointment.
  • Only patients are allowed to use gym equipment.
  • Cell phone use is not allowed in the gym or treatment areas.

Payment/Insurance Information

Patients should verify their rehabilitation benefits with their insurance company before their appointment. This includes cost of copays and number of visits permitted.

Common Questions

What happens at my next visit?

Please bring your appointment slip each time you come to therapy. When you enter the waiting room, please check in and have a seat. If you wait longer than 10 minutes past your appointment time please let the front desk staff know.

What should I wear to my appointment?

Wear comfortable clothing (sneakers, gym attire). If you’re being treated for a leg issue, wear athletic shorts. If you’re being treated for an arm or upper extremity issue, wear a tank top (women) or short sleeve shirt.

What happens if I am late for my appointment?

If you are more than 15 minutes late we may need to reschedule your appointment.

How many weeks does therapy last?

Your therapist will let you know the length of therapy based on your unique condition. This will be discussed with you as you go through therapy. The goal of physical therapy is for you to learn how to manage your problem and become independent with your home exercise program so that you can continue to progress and healing can continue.

What happens if I miss an appointment?

Your therapist will work with you to create a plane of care that you both agree on. In order to have a successful outcome, regular attendance and commitment to doing your home exercise program is important. If you do need to miss an appointment, your therapist will call to review the plan and discuss your care plan moving forward.