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Boston Medical Center Emergency Services Program (BMC ESP)

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Psychiatric Crisis

If you or someone you know is experiencing a mental health-related crisis call our toll-free 24hr Hotline: 1-800-981-HELP (4357). Telehealth is also available! 

The Boston Medical Center Emergency Services Program (BMC ESP) provides a comprehensive and highly integrated system of crisis evaluation, intervention, and treatment in the Boston (BEST), Cambridge, Somerville (CSESP), and Fall River (FRESP) areas. Our team consists of psychiatrists, master’s level clinicians, registered nurses, nurse practitioners, family partners, certified peer specialists, and mental health workers. Our program is committed to providing crisis intervention service that respects the dignity of the people we serve.

What to Expect

To initiate services, call the toll-free 24-Hour Hotline: 1-800-981-HELP (4357). You will always speak to a live Master’s level clinician. When you call, you will be asked for some basic demographic and insurance information as well as questions about the situation at hand. From that point, we can assist you in determining next steps. If needed, the clinician will set you up with a telehealth evaluation from wherever you’re able to access the internet, or we can see you in-person (observing social distancing and utilizing PPE). 

Communities We Serve

Allston
Back Bay
Bay Village
Beacon Hill
Brighton
Brookline
Cambridge

Charlestown
Chelsea
Chinatown
Dorchester
East Boston
Fall River
Fenway
Freetown

Hyde Park
Jamaica Plain
Mattapan
Mission Hill
North End
Revere
Roslindale
Roxbury

Somerset
Somerville
South Boston
South End
Swansea
West End
Westport
West Roxbury
Winthrop

Insurance Eligibility

Serving Youth (0-18 years old) with the following insurance plans:

  • All Commercial Insurances
  • Mass Health (Medicaid) Plans
  • Uninsured/No Insurance

Serving Individuals (19+ years old) with the following insurance plans: 

  • AllWays Health Partners 
  • Beacon Health managed plans 
    (BMC Health Net Plans, Fallon, Unicare, MBHP)
  • Commonwealth Care Alliance (One Care)
  • DMH only
  • Harvard Pilgrim HHA/HMO
  • Medicare
     
  • Medicare/Medicaid 
  • Mass Health (Medicaid) plans
  • Program of All-Inclusive Care for the Elderly (PACE)
  • Senior Care Options
  • Senior Whole Health
  • Tufts Health Together
  • Tufts Health Unify (One Care) 
  • United Health Care 
  • Uninsured/No Insurance 

Contact Us

Hours of Operations: 24/7
24-Hour Hotline:  1-800-981-HELP (4357)
Locations: Urgent Care Centers in Boston and Fall River

Brochures