The Boston Medical Center Emergency Services Program (BMC ESP) provides a comprehensive and highly integrated system of crisis evaluation, intervention, and treatment in the Boston (BEST), Cambridge, Somerville (CSESP), and Fall River (FRESP) areas. Our team consists of psychiatrists, master’s level clinicians, registered nurses, nurse practitioners, family partners, certified peer specialists, and mental health workers. Our program is committed to providing crisis intervention service that respects the dignity of the people we serve.

Psychiatric Crisis
If you or someone you know is experiencing a mental health-related crisis call our toll-free 24hr Hotline: 1-800-981-HELP (4357). Telehealth is also available! 

What to Expect

To initiate services, call the toll-free 24-Hour Hotline: 1-800-981-HELP (4357). You will always speak to a live Master’s level clinician. When you call, you will be asked for some basic demographic and insurance information as well as questions about the situation at hand. From that point, we can assist you in determining next steps. If needed, the clinician will set you up with a telehealth evaluation from wherever you’re able to access the internet, or we can see you in-person (observing social distancing and utilizing PPE). 

Communities We Serve

  • Allston
  • Back Bay
  • Bay Village
  • Beacon Hill
  • Brighton
  • Brookline
  • Cambridge
  • Charlestown
  • Chelsea
  • Chinatown
  • Dorchester
  • East Boston
  • Fall River
  • Fenway
  • Freetown
  • Hyde Park
  • Jamaica Plain
  • Mattapan
  • Mission Hill
  • North End
  • Revere
  • Roslindale
  • Roxbury
  • Somerset
  • Somerville
  • South Boston
  • South End
  • Swansea
  • West End
  • Westport
  • West Roxbury
  • Winthrop

Contact Us

Locations: Urgent Care Centers in Boston and Fall River

Treatments & Services

24/7 Call Center

Our 24/7 Call Center is staffed by Master’s level clinicians who will triage calls, provide support, make appropriate referrals via phone, in-person evaluations, or Telehealth. You will always speak to a live clinician. To initiate services, call the toll-free 24-Hour Hotline: 1-800-981-HELP (4357).

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Mobile Crisis Teams

Mobile Crisis Teams provides 24-hour response to adults and youth in need of crisis intervention for mental health and substance abuse concerns in various settings: in the community, schools, and at local Emergency Departments.

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Mobile Crisis Intervention

Mobile Crisis Intervention known as MCI, is the youth-serving (under the age of 21) component of our program. MCI provides short-term service that is a mobile, onsite, face-to-face therapeutic response to youth and families experiencing behavioral health crisis. MCI provides up to 7 days of intervention and services.

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Urgent Care Centers

Urgent Care Centers offers an option when an office-based evaluation is desired. Urgent Care Evaluations provides short-term crisis evaluation on both a scheduled and drop-in basis. Always call the 24-Hour Hotline prior to visiting Urgent Care.

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Community Crisis Stabilization Units

Community Crisis Stabilization Units serve persons 18 years of age and older, providing short-term crisis intervention over a three-to-five day stay at facilities in partnership with Bay Cove Human Services and Child & Family Services of New Bedford. The Crisis Stabilization Unit is a successful alternative or diversion to inpatient hospitalization.

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Patient Resources

Brochures

Learn more about the Boston Emergency Services Team (BEST), Cambridge Somerville Emergency Services Program (CSESP) & Fall River Emergency Services Program FRESP