Case management, also called care management, is offered through many health plans to help families access and coordinate services and benefits. A case manager (usually a nurse or social worker) works with you to:

  • Assess your child’s healthcare needs
  • Plan and coordinate your child’s healthcare with your child’s primary care provider (PCP)
  • Communicate with healthcare providers
  • Find resources and services
  • Improve your child’s overall care

Call a member services representative at your child’s health plan to learn more about case management services.

This information is provided in part by the Division of Perinatal, Early Childhood, and Special Health Needs within the Massachusetts Department of Public Health and