Patient Information

Banking Facilities

Four full-service ATMs are located throughout the hospital for your convenience.

  • Menino Pavilion: Santander Bank ATM
    (in the lobby of Yawkey Ambulatory Care Center)
  • Menino Pavilion: Citizens Bank ATM
    (on the first floor near the Albany Street Emergency Department entrance)


Bill Payment

You may pay an existing bill by logging into MyChart or by using Guest Pay.

If you have questions about your health coverage or about paying your bill, please call 617.414.5155. A financial counselor will be available to assist you.

Dining Options for Visitors

Shapiro Cafeteria

725 Albany St
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM

Yawkey Cafeteria

850 Harrison Ave
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM

MG's Café

720 Harrison Ave
(on the first floor of the Doctors Office Building)
Monday–Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 3:00 PM

Gift Shops - CLOSED

The Menino Outtakes Gift Shop is where patients and visitors may purchase expanded beverage options including coffee and lattes, gourmet sandwiches, parfaits, assorted salads as well as flowers, balloons, books, newspapers, magazines, cards and more.

Healthcare Proxy

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.

Visitor Policies

Please read the latest visitor policies here. 

MA Travel Orders

As of August 1, all BMC patients and visitors must follow the Massachusetts travel order. More information about the travel order, and how it may affect your appointment, can be found here.

Blood / Phlebotomy Lab Hours

Yawkey Ambulatory Care Building

850 Harrison Ave
1st Floor, Suite 541
Boston, MA 02118

Phone: 617.414.4171
Fax: 617.414.4052

Monday-Thursday 7:30 AM - 7:30 PM
Friday 9:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM

Moakley Building

830 Harrison Ave
3rd Floor, Suite 3300
Boston, MA 02118

Phone: 617.414.4747
Fax: 617.414.4749

Monday-Friday 7:00 AM - 6:00 PM

Preston Building

732 Harrison Ave
1st Floor, Suite 113
Boston, MA 02118

Phone: 617.414.8039

Monday-Friday 8:00 AM - 6:00 PM

Shapiro Ambulatory Care Center

725 Albany St
Lower Level (LL), Suite 541
Boston, MA 02118

Phone: 617.638.8050
Fax: 617.414.2701

Monday-Friday 7:30 AM - 6:00 PM

Note: All Labs are closed on the weekends and holidays, with the exception of Patriots Day, Columbus Day, and Veterans Day.

Medical Records

Visit Patient Privacy for more information on how to request a copy of your medical records.

Pastoral and Spiritual Care and Chapel

Please ask your nurse if you'd like to have a chaplain or clergy members visit you. Religious services are televised on the hospital's internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers.

There is an Interfaith Chapel available for meditation and prayer located in the Menino Pavilion lobby.

Patient Information

For information and/or updates about a patient's condition, family members and friends may call Patient Information at 617.638.6800. 

Pharmacy

There are three outpatient pharmacies on BMC's campus.

  • Doctors Office Building
    720 Harrison Avenue
    Phone: 617.638.8130
    Hours: Monday–Friday 8:00 AM - 6:00 PM
    Closed Saturday & Sunday
  • Yawkey Ambulatory Care Center
    850 Harrison Avenue
    Phone: 617.414.4883
    Hours: Monday–Friday 9:00 AM - 6:00 PM
    Saturday 9:00 AM - 3:00 PM
    Closed Sunday
  • Shapiro Ambulatory Care Center
    725 Albany Street
    Phone: 617.414.4880
    Hours: Monday–Friday 7:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:00 PM
    Sunday 10:00 AM - 3:00 PM

Staying at the Hospital

Thank you for choosing Boston Medical Center for your care. To learn more about what you can expect during your hospital visit, please read our Patient Guide.

BMC Patient Guide - English, Spanish, and Haitian Creole (PDF)

Telephones

Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.