ANCC Magnet Recognition Program® Site Visit
The ANCC Magnet Recognition Program® is the highest credential a healthcare organization can achieve. Learn what makes a Magnet designation important and how patients and family members can provide feedback as part of the process.
Here you will find information about services available during your time at Boston Medical Center. You may also seek out the knowledgable staff at any of the information desks located around campus. Information desks are located near many of the major entrances.
Banking Facilities
Four full-service ATMs are located throughout the hospital for your convenience.
- Menino Pavilion: Santander Bank ATM
(in the lobby of Yawkey Ambulatory Care Center) - Menino Pavilion: Citizens Bank ATM
(on the first floor near the Albany Street Emergency Department entrance)
Bill Payment
You may pay an existing bill by logging into MyChart or by using Guest Pay or by calling one of our representatives at 1-888-489-0169 to make payment arrangements or ask questions about your bill.
If you are a low-income uninsured or underinsured Massachusetts resident, learn about available financial assistance programs.
Code of Conduct
At Boston Medical Center, we are committed to providing a safe and inclusive environment for all patients, visitors, and staff members. Our Code of Conduct for Patients, Visitors, and Staff outlines how we expect everyone who walks through our doors to conduct themselves, in order to create a safe hospital where we can continue to provide quality, compassionate care for all.
Pastoral and Spiritual Care and Chapel
Please ask your nurse if you'd like to have a chaplain or clergy members visit you. Religious services are televised on the hospital's internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers. There is an interfaith chapel available for meditation and prayer located on the Menino Pavilion 2nd floor.
Patient Advocacy
If you are experiencing an issue with your care or experience at BMC, please contact Patient Advocacy. We welcome your comments about your experience at Boston Medical Center and are here to help you resolve any issues that arise in a neutral and non-threatening way.
Patient Information
For information and/or updates about a patient's condition, family members and friends may call Patient Information at 617.638.6800.
Social Work and Social Services
Clinical social workers are available in many areas of the hospital to help patients and their families deal with a broad range of psychological issues, socioeconomic stressors, and other stressors related to coping with illness and maintaining health.
Please see our Services page for further information on the ways social workers at Boston Medical Center help patients on a daily basis.
Telephones
Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long-distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.
Healthcare Proxy
Nondiscrimination Statement
Boston Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disabilities, socioeconomic status, sex, sexual orientation and gender identity and/or expression. Learn more about our commitment to nondiscrimination.