BMC ChartLink, for Affiliated Physicians, Helping You Stay Connected with Your Patients

Access Health Information Online, Safely and Securely

As a part of Boston Medical Center's goals to continuously improve not only the quality of care for our patients but also the safety and security of their health information, we are offering secure online access to your patients information. BMC is committed to safeguarding patient personal information online.

Access Your Patient's Medical Records and More

BMC ChartLink provides real-time secure access to patient information so affiliated providers may access BMC patients' clinical data and communicate with Boston Medical Center physicians. In addition to having access to BMC patients' complete electronic chart, affiliate providers also have the ability to be notified about important clinical events.

Currently the Boston University Affiliated Physician group (BUAP), Brockton Neighborhood Healthcare Center, Massachusetts Partnership for Correctional Healthcare and several HealthNet community health centers: Boston Healthcare for the Homeless, Codman Square, Dimock Center, Dorchester House, Mattapan, Roslindale, South Boston, South End, Upham's Corner, and Whittier Street are included in our partnership.

New User Request Process

In order to obtain access to the ChartLink site you must now enter a ticket for access requests and/or report any issues. You may either enter a ticket on the ServiceNow site or call the BMC Help Desk at 617.414.4500. Please include the following information for each new user when logging a ticket:

  • User Name
  • Site/Organization
  • User Role
  • AD Login (if applicable)
  • E-mail Address
  • Phone Number

We also must receive a copy of a signed confidentiality agreement for each user before they are able to gain access to the site. You may attach a signed copy to the ticket placed in ServiceNow. 

Patient Privacy Practices

Your privacy is very important to us. The same federal laws (HIPAA) that protected your physical medical records are also protected online. Again, only care givers can login to the system and add or view your information and then they logout. As an additional safety precaution, if your chart is not actively being used for a brief period of time, it will automatically be logged out. Your chart is securely locked.

To learn more about how your rights to privacy are being protected by Boston Medical Center, please visit our Privacy section or email our Privacy Officer.

Need Help or Have Other Questions?

Please email, our staff will respond to your message during normal business hours, Monday through Friday. Please note: if you are having problems with your Mychart account, please contact  PDS at 844.635.1390.