BMC ChartLink, for Affiliated Physicians, Helping You Stay Connected with Your Patients
Access Health Information Online, Safely and Securely
We're excited to announce this new system as part of Boston Medical Center's goals to continuously improve not only the quality of care for our patients but also the safety and security of their health information. BMC is committed to safeguarding patient personal information online.
Access Your Patient’s Medical Records and More
BMC ChartLink provides real-time secure access to patient information so affiliated providers may access BMC patients’ clinical data and communicate with Boston Medical Center physicians. In addition to having access to BMC patients’ complete electronic chart, they also have the ability to be notified about important clinical events.
For this launch, the Boston University Affiliated Physician group (BUAP) and several HealthNet community health centers: Boston Healthcare for the Homeless, Codman Square, Dimock Center, Dorchester House, Mattapan, Roslindale, South Boston, South End, Upham’s Corner, and Whittier Street, will be included.
New User Request Process
In order to obtain access to the ChartLink site you must now enter a ticket for access requests and/or report any issues. You may either enter a ticket on the ServiceNow site or call the BMC Help Desk at (617) 414-4500. Please include the following information for each new user when logging a ticket:
- User Name
- User Role
- AD Login
- E-mail Address
We also must receive a copy of a signed confidentiality agreement for each user before they are able to gain access to the site. You may attach a signed copy to the ticket placed in ServiceNow or fax a copy to the HealthNet office (617) 638-6925.
Patient Privacy Practices
Your privacy is very important to us. The same federal laws (HIPAA) that protected your physical medical records are also protected online. Again, only care givers can login to the system and add or view your information and then they logout. As an additional safety precaution, if your chart is not actively being used for a brief period of time, it will automatically be logged out. Your chart is securely locked.
Need Help or Have Other Questions?
Please email [email protected], our staff will respond to your message during normal business hours, Monday through Friday.