BMC’s Yawkey building doors are now closed as an entrance as part of our ongoing efforts to enhance our campus and provide you with the best clinical care.

All patients and visitors on our main campus must enter our hospital via Shapiro, Menino, or Moakley buildings, where they will be greeted by team members at a new centralized check-in desk before continuing to the hospital. We are excited to welcome you and appreciate your patience as we improve our facilities.

In a psychiatric crisis?
Are you or someone you know experiencing a mental health-related crisis? 
Call our toll-free 24/7 crisis line: 1.800.981.HELP (4357)! Telehealth is also available.


Who We Are

Boston Medical Center’s Community Behavioral Health Center (BMC CBHC) launched in January 2023. BMC CBHC is part of the statewide network of CBHCs across Massachusetts that offer immediate and confidential care for mental health and substance use needs. BMC CBHC is comprised of the BEST Team, the CBHC Clinic (formerly known as the Bridge Clinic), and Community Crisis Stabilization (CCS) units for youth and adults.

What We Offer

We are a one-stop shop for crisis, urgent, and routine mental health and substance use care. We offer 24/7 community-based crisis evaluations, urgent visits, routine and follow-up appointments. We are committed to providing timely, high-quality, and evidence-based services that are accessible, comprehensive, culturally competent, and respectful of the dignity of the individuals we serve.

Lead Agency: Boston Medical Center
Partners: Bay Cove Human Services

Who Can Access Our Services

We serve all ages – youth, adults, and families in Boston (Allston, Brighton, Dorchester, Hyde Park, Jamaica Plain, Mattapan, North End, Roslindale, Roxbury, South Boston, South End, and West Roxbury) and Brookline.

Contact Info

24/7 Crisis Line:  1.800.981.4357

Hours: 24/7/365

To request BMC CBHC marketing materials or presentations, please email

Programs and Services

24/7 Call Center

Our 24/7 Call Center is staffed by professionally trained clinicians who triage calls, provide support, and make appropriate referrals via phone, in-person evaluations, and telehealth. You will always speak to a live clinician on the phone. 

When you call, our clinician will ask you for some basic demographic and insurance information as well as questions about the current situation. Our clinician will assist you in determining next steps. If appropriate, our clinician will set up an in-person or telehealth evaluation for you or the party you are referring. 

To initiate services, call our toll-free 24/7 crisis line: 1-800-981-HELP (4357).

BEST Mobile Crisis Intervention (MCI) Team

The BEST Mobile Crisis Intervention (MCI) Team provides a 24-hour response to youth and adults in need of crisis intervention for mental health and substance use concerns in community settings. 

  • We serve all ages.
  • We accept all insurances, including uninsured/no insurance. 
  • You can come to our urgent care center or our team of trained professionals can come to you!

If you are in need of an urgent crisis evaluation for mental health or substance use, skip the ER and call our toll-free 24/7 crisis line 1.800.981.4357.

BEST MCI Services:

  • 24/7 MCI hotline 
  • 24/7 MCI on-site/mobile evaluation – you can come to our urgent care center or our team of trained professionals can come to you
  • Same-day crisis evaluation and intervention  
  • Brief follow-up 
  • Referral to behavioral health and substance use services in all settings, including Community Crisis Stabilization (CCS) 
  • Connection to certified peer specialists and family partners

BEST Mobile Crisis Intervention (MCI) Team 

Address:  85 East Newton Street, Boston MA 02118
Hours: 24/7/265
24/7 Crisis Line: 1.800.981.4357

CBHC Clinic

The CBHC Clinic, formerly known as the Bridge Clinic, is the front door for same-day urgent visits for mental health or substance use concerns. 

  • Walk-ins accepted. No appointment needed. 
  • We accept MassHealth insurance (excluding MassHealth Limited) 

If you are in need of an urgent visit for mental health or substance use, call our CBHC Clinic 617.414.5470.

CBHC Services

  • Same-day urgent behavioral health assessment/evaluation 
  • Same-day urgent access to treatment 
  • Timely follow-up appointments
  • Outpatient treatment for mental health and addictions 
  • Medication assisted treatment (MAT)
  • Psychopharmacology
  • Individual/family/group therapy 
  • Care coordination and case management
  • Recovery and peer support services

CBHC Clinic 

Address: Adult CBHC Clinic 
850 Harrison Avenue, Boston MA 02118 
Dowling Building, 7th Floor  

Youth CBHC Clinic 
85 East Newton Street, Boston MA 02118

Walk-In Hours: Monday – Friday (8 a.m. – 8 p.m.)
Saturday – Sunday (9 a.m. – 5 p.m.)
Closed on major holidays 

Phone:  617.414.5470

Adult Community Crisis Stabilization (CCS) Unit

The Adult Community Crisis Stabilization (CCS) is a staff-secured and safe treatment program that provides short-term crisis intervention for adults (18+) with mental health needs and co-occurring disorder over a 5-day stay.

To make a referral, call our 24/7 Intake Line: 617.414.8316

Adult CCS Services: 

  • Serving adults (18+)
  • Referrals can be made 24/7/365
  • Short-term overnight crisis care
  • Group therapy
  • Medication management by licensed prescribers
  • Crisis intervention and future crisis prevention planning
  • Discharge planning
  • Community care coordination

Adult CCS 

Address: 85 East Newton Street, Boston MA 02118
Age: 18+
Hours: 24/7/365
24/7 Intake Line: 617.414.8316

Our Team

Our Multidisciplinary Team Includes: 

  • Psychiatrists
  • Therapists 
  • Master’s level crisis clinicians
  • Registered nurses
  • Nurse practitioners 
  • Medical assistants 
  • Case managers 
  • Family partners 
  • Resource specialists 
  • Certified peer specialists
  • Mental health workers
  • Recovery coaches

We have staff that speak multiple languages and access to BMC interpreter services, including ASL. 

Patient Resources

For general information about CBHC, please visit: 

To find a local CBHC near you, please visit: 





Information on Accessing on the Behavioral Health Help Line (BHHL) and BMC CBHC service for Boston Public Schools: Accessing Emergency Behavioral Health Care in the Community (