We will provide consistently excellent and accessible health services to all in need of care regardless of status or ability to pay – exceptional care, without exception.
Our vision is to meet the health needs of the people of Boston and its surrounding communities by providing high quality, comprehensive care to all, particularly mindful of the needs of the vulnerable populations through our integrated delivery system, in an ethically and financially responsible manner.
We will serve our patients and their families, physicians, staff and communities with dignity and respect.
We will integrate our public health, preventive, emergency and rehabilitative programs with a full range of primary to tertiary medical service.
We will serve the ever-changing needs of our urban and suburban populations, while honoring their ethnic, religious and cultural differences.
We will apply a high degree of medical, nursing and technical management in a professional and accountable manner.
We will collaborate with Boston University, its schools and other institutions to support a premier learning environment for all members of our community.
We will conduct research that will lead to major improvements in health care and health status for all people, and further scientific advances in medicine.
We will develop and participate in community-based and managed-care programs that promote affordable, responsible and high-quality health care.