Patient Resources

Financial Services at Family Medicine Melnea Cass  

At Family Medicine, we believe that accessible healthcare is essential to a healthy community. Our Financial Services program is here to guide patients through the often complex world of health insurance, medical bills, and coverage options with care and clarity.

We help ensure that medically necessary services are available at no cost or a reduced rate to eligible patients. Our on-site Financial Services representative provides personalized support, including:

• One-on-one assistance for uninsured and underinsured patients
• Help applying for public health coverage programs
• Access to our social assistance program through StreetCred and ThriveLink, offering:
  • Guidance with PrEP co-pay assistance programs
  • Telephonic enrollment in the Safety-Net Program
  • Support for geriatrics patients
  • Medication assistance
  • Housing support
  • Comprehensive assistance with SNAP benefits and more

By offering these services directly within our clinic, we aim to:

• Reduce financial stress and uncertainty
• Allow patients to focus on their health and healing
• Ensure high-quality, inclusive care for everyone, regardless of financial status

Pharmacy Consultation Services  

At Family Medicine Melnea Cass, the Pharmacy Consultation Services are a vital part of our comprehensive care model. These services harness the expertise of our pharmacists to optimize medication use and improve health outcomes, especially for patients managing multiple prescriptions or chronic conditions.  

Pharmacists are critical members of our care team. During personalized consultations, they:  

• Review the patient’s complete medication regimen  
• Assess for effectiveness, safety, and potential drug interactions  
• Educate patients on proper medication use and lifestyle considerations  

This one-on-one engagement helps patients understand how their medications fit into their broader health goals. These sessions are particularly beneficial for individuals with chronic conditions such as diabetes, hypertension, heart disease, or mental health disorders.  

Urgent Appointments

For continuity of care, we encourage you to schedule your appointment with your assigned primary care physician. However, for urgent concerns, you are welcome to book an appointment with any of our qualified healthcare providers.  

To schedule an appointment, please call our office at 617.414.2080.