We are aware of the major software outage impacting systems around the world. BMC is fully operational and open to all patients.

Your medical records are an essential part of your healthcare journey. At Boston Medical Center, we understand the importance of easy access to these records while maintaining the highest standards of privacy and security. Our specialized units are here to assist you with a range of services from getting your medical records to ensuring they're accurate and complete.

Contact Information and Hours For All Services

  • Phone: 617.414.4213
  • Hours: Monday-Friday 8 a.m. to 4:30 p.m.
  • Interpreter Services: For Interpreter Services or any assistance, please call 617.414.5549.

Below are the main services provided by our Medical Records Department.

Release of Information Service

This service helps you access to your medical records and itemized billing requests in compliance with federal and state regulations. Using the information on this page, you can request copies of medical records from this team for personal use, legal matters, or continuing care purposes. 

Release of Information Service

Birth Registrar Unit

The Birth Registrar Unit helps with the legal documentation for newborns, including guiding parents through getting a birth certificate and applying for a Social Security card. This page provides comprehensive information on how to complete necessary forms, the registration process, and how to order certified copies of birth certificates.

Birth Registrar Unit

Data Integrity Unit

The Data Integrity Unit helps with amendments, corrections, and updates to personal information within your records to ensure they are correct. Whether you need to merge duplicate records, correct inaccuracies, or update personal details like name, gender, or age, this section outlines the process for submitting requests and what documentation is required.

Data Integrity Unit

Privacy

HIPAA privacy law ensures that you have a right to access your medical records and prohibits unauthorized use or disclosure of your medical information. For more information on your privacy rights, please reach out to the please reach out to the Privacy Office at privacyofficer@bmc.org or 617.638.7919 for any concerns, including:

  • Break the glass requests, which add an extra layer of protection to your electronic medical records
  • Audit request to audit for unauthorized access to your medical records