In a psychiatric crisis?
Are you or someone you know experiencing a mental health-related crisis?
Call our toll-free 24/7 crisis line: 1.800.981.HELP (800.981.4357)! Telehealth is also available.
Who We Are
Boston Medical Center’s Community Behavioral Health Center (BMC CBHC) launched in January 2023. BMC CBHC is part of the statewide network of CBHCs across Massachusetts that offer immediate and confidential care for mental health and substance use needs. BMC CBHC is comprised of the BEST Team, the CBHC Clinic (formerly known as the Bridge Clinic), and Community Crisis Stabilization (CCS) units for youth and adults.
Public Statement of Commitment to Equity
At BMC’s CBHC, we are committed to creating an inclusive, equitable mental health system that provides every person with the highest quality care in a timely manner. We approach behavioral health equity as the elimination of barriers that limit access to quality mental health care based on race, ethnicity, gender, sexual identity, language, socioeconomic status, justice involvement, or other social determinants through care that is accessible, culturally-sensitive, and trauma-informed. Through strong community partnerships, a diverse and inclusive workforce inclusive of peer support, and transparency in our progress, we strive to build a mental health system that is exceptional mental health care for all, providing a source of healing, dignity, and empowerment for all. At BMC’s CBHC, equity is more than a value—it is our commitment to ensuring that everyone has the opportunity to thrive based on their personal autonomy.
What We Offer
We are a one-stop shop for crisis, urgent, and routine mental health and substance use care. We offer 24/7 community-based crisis evaluations, urgent visits, routine and follow-up appointments. We are committed to providing timely, high-quality, and evidence-based services that are accessible, comprehensive, culturally competent, and respectful of the dignity of the individuals we serve.
Lead Agency: Boston Medical Center
Partners: Bay Cove Human Services
Who Can Access Our Services
We serve all ages—youth, adults, and families—in Boston (Allston, Brighton, Dorchester, Hyde Park, Jamaica Plain, Mattapan, North End, Roslindale, Roxbury, South Boston, South End, and West Roxbury) and Brookline.
Contact Info
24/7 Crisis Line: 1.800.981.HELP (800.981.4357)
Hours: 24/7/365
Email: CBHC@BMC.org
To request BMC CBHC marketing materials or presentations, please email Vanessa.PintoMonteiro@bmc.org.
Programs and Services
24/7 Call Center
Our 24/7 Call Center is staffed by professionally trained clinicians who triage calls, provide support, and make appropriate referrals via phone, in-person evaluations, and telehealth. You will always speak to a live clinician on the phone.
When you call, our clinician will ask you for some basic demographic and insurance information as well as questions about the current situation. Our clinician will assist you in determining next steps. If appropriate, our clinician will set up an in-person or telehealth evaluation for you or the party you are referring.
To initiate services, call our toll-free 24/7 crisis line: 1.800.981.HELP (4357).
CBHC Clinic
The CBHC Clinic, formerly known as the Bridge Clinic, is the front door for same-day urgent visits for mental health or substance use concerns.
- Walk-ins accepted. No appointment needed.
- We accept MassHealth insurance (excluding MassHealth Limited).
If you are in need of an urgent visit for mental health or substance use, call our CBHC Clinic at 617.414.5470.
Our Services
- Same-day urgent behavioral health assessment/evaluation
- Same-day urgent access to treatment
- Timely follow-up appointments
- Outpatient treatment for mental health and addictions
- Medication-assisted treatment (MAT)
- Psychopharmacology
- Individual, family, and group therapy
- Care coordination and case management
- Recovery and peer support services
Locations, Hours, and Contact Information
Adult CBHC Clinic
Yawkey Center, 1st Floor
850 Harrison Avenue
Boston, MA 02118
Youth CBHC Clinic
85 East Newton Street
Boston, MA 02118
Walk-In Hours:
Monday–Friday 8 a.m. to 8 p.m.
Saturday–Sunday 9 a.m. to 5 p.m.
Closed on major holidays
Phone: 617.414.5470
Email: CBHC@BMC.org
Adult Community Crisis Stabilization (CCS) Unit
The Adult Community Crisis Stabilization (CCS) Unit is a staff-secured and safe treatment program that provides short-term crisis intervention for adults (18+) with mental health needs and co-occurring disorders over a 5-day stay.
To make a referral, call our 24/7 Intake Line: 800.981.4357
Adult CCS Services
- Serving adults (18+)
- Referrals can be made 24/7/365
- Short-term overnight crisis care
- Group therapy
- Medication management by licensed prescribers
- Crisis intervention and future crisis prevention planning
- Discharge planning
- Community care coordination
Location, Hours, and Contact Information
Adult CCS Unit
85 East Newton Street
Boston, MA 02118
Age: 18+
Hours: 24/7/365
24/7 Intake Line: 800.981.4357
BEST Mobile Crisis Intervention (MCI) Team
The BEST Mobile Crisis Intervention (MCI) Team provides a 24-hour response to youth and adults in need of crisis intervention for mental health and substance use concerns in community settings.
- We serve all ages.
- We accept all insurances, including uninsured/no insurance.
- You can come to our urgent care center, or our team of trained professionals can come to you!
If you are in need of an urgent crisis evaluation for mental health or substance use, skip the ER and call our toll-free 24/7 crisis line at 1.800.981.HELP (4357).
BEST MCI Services
- 24/7 MCI hotline
- 24/7 MCI on-site/mobile evaluation—you can come to our urgent care center, or our team of trained professionals can come to you
- Same-day crisis evaluation and intervention
- Brief follow-up
- Referral to behavioral health and substance use services in all settings, including Community Crisis Stabilization (CCS)
- Connection to certified peer specialists and family partners
Locations, Hours, and Contact Information
BEST Mobile Crisis Intervention (MCI) Team
85 East Newton Street
Boston, MA 02118
Hours: 24/7/265
24/7 Crisis Line: 800.981.HELP (4357)
Our Team
Our multidisciplinary team includes:
- Psychiatrists
- Therapists
- Master’s level crisis clinicians
- Registered nurses
- Nurse practitioners
- Medical assistants
- Case managers
- Family partners
- Resource specialists
- Certified peer specialists
- Mental health workers
- Recovery coaches
We have staff that speak multiple languages and access to BMC interpreter services, including ASL.
Resources for Patients and Providers
To file a BEST Alert, please complete the BEST Alert Form and email it back to DG-BestAlert@bmc.org.
BMC CBHC Brochure
Download our CBHC informational brochure (PDF):
BMC CBHC Flyer
Download our CBHC one-page flyer (PDF):
Frequently Asked Questions (FAQ)
Download our CBHC Frequently Asked Questions handout (PDF):
Adult Community Crisis Stabilization (CCS) Flyer
Download our Adult Community Crisis Stabilization (CCS) one-page flyer (PDF):
Mobile Crisis Intervention (MCI) Flyer
Download our Mobile Crisis Intervention (MCI) one-page flyer (PDF):