Patient Information

About Your Hospital Visit

Thank you for choosing Boston Medical Center for your care. To learn more about what you can expect during your hospital visit, please read our Patient Guide.

BMC Patient Guide - English, Spanish, and Haitian Creole (PDF)

Banking Facilities

Four full-service ATMs are located throughout the hospital for your convenience.

• Menino Pavilion: Santander Bank ATM
  (in the lobby of Yawkey Ambulatory Care Center)
• Menino Pavilion: Citizens Bank ATM
  (on the first floor near the Albany Street Emergency Department entrance)

Bill Payment

You may pay an existing bill by logging into MyChart or by using Guest Pay  or by calling one of our representatives at 1-888-489-0169 to make payment arrangements or if need to inquire about your bill.

Code of Conduct

At Boston Medical Center, we are committed to providing a safe and inclusive environment for all patients, visitors, and staff members. Our Code of Conduct for Patients, Visitors, and Staff outlines how we expect everyone who walks through our doors to conduct themselves, in order to create a safe hospital where we can continue to provide quality, compassionate care for all.

Please review the Code

COVID-19 Guidelines

As the situation with COVID-19 changes, BMC has continued to update COVID-19 guidelines for patients, families, and visitors. 

Learn more

Dining Options for Visitors

Shapiro Cafeteria

725 Albany St
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM

Yawkey Cafeteria

850 Harrison Ave
(on the second floor)
Monday–Friday 6:30 AM - 7:00 PM
Saturday-Sunday 7:00 AM - 7:00 PM

Gift Shops - CLOSED

The Menino Outtakes Gift Shop is where patients and visitors may purchase expanded beverage options including coffee and lattes, gourmet sandwiches, parfaits, assorted salads as well as flowers, balloons, books, newspapers, magazines, cards and more.

Healthcare Proxy

• English
• Albanian
• Arabic
• Brazilian Portuguese
• Haitian Creole
• Khmer
• Russian
• Spanish
• Chinese (Mandarin)
• Vietnamese
• Jehovah’s Witnesses

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff that can help answer any questions.

Visitor Policies

Please read the latest visitor policies here. 

Blood / Phlebotomy Lab Hours

Moakley Building

830 Harrison Ave
3rd Floor, Suite 3300
Boston, MA 02118
Phone: 617.414.4747
Fax: 617.414.4749
Monday-Friday 7:00 AM - 6:00 PM

Preston Building

732 Harrison Ave
1st Floor, Suite 113
Boston, MA 02118
Phone: 617.414.8039
Monday-Friday 8:00 AM - 5:00 PM

Shapiro Ambulatory Care Center

725 Albany St
Lower Level (LL), Suite 541
Boston, MA 02118
Phone: 617.638.8050
Fax: 617.414.2701

Monday-Friday 7:30 AM - 6:00 PM

Medical Records

Visit Patient Privacy for more information on how to request a copy of your medical records.

Pastoral and Spiritual Care and Chapel

Please ask your nurse if you'd like to have a chaplain or clergy members visit you. Religious services are televised on the hospital's internal channel 6, which also lists the times of the services, the names of chaplains and their telephone numbers. There is an interfaith chapel available for meditation and prayer located on the Menino Pavilion 2nd floor.

Patient Advocacy

If you are experiencing an issue with your care or experience at BMC, please contact Patient Advocacy. We welcome your comments about your experience at Boston Medical Center and are here to help you resolve any issues that arise in a neutral and non-threatening way. 

Patient Information

For information and/or updates about a patient's condition, family members and friends may call Patient Information at 617.638.6800. 

Patient Resources

Information about BMC's Patient Financial Assistance.

Pharmacy

There are four outpatient pharmacies on BMC's campus.

Find locations, contact information and hours for our pharmacies here.

Telephones

Telephone service is available for most patients throughout the hospital providing incoming and local outgoing calls at no charge. Long-distance calls may be placed with the carrier of your choice and will be billed to you directly by that carrier. Family and friends may dial your room phone directly. TTY phones can be provided if needed. Cell phones may be used throughout the hospital with the exception of patient rooms and procedure areas.