To obtain a copy or request that your health information (medical records) be sent to another healthcare facility/provider, insurance companies, attorneys, or another individual, etc., you must first submit a completed, signed and dated authorization form (PDF) to us. Please be advised that health information such as psychiatric, sexually transmitted diseases, HIV test results and related information, genetic, substance/domestic abuse, and sexual assault treatment records, etc. are considered sensitive information and are further protected by Federal laws. Therefore, if you would like such information to be released, you must specifically indicate so on our authorization form by initialing the respective category of information.Request Medical Records – Authorization Form

Please hand-deliver your completed authorization form or mail the form to us, our contact information is always located on the top of our forms and shown below.

Medical Records Contact Information

Business Hours: Monday-Friday 8:00 AM - 4:30 PM
Call: 617.414.4213
Email medical records questions: medicalrecordsrequests@bmc.org


You may mail or hand-deliver your authorization to:

Boston Medical Center
Health Information Management (Medical Records)
Release of Information Unit/Basement Yawkey Building
850 Harrison Avenue
Boston, MA 02118

For general radiology images, films or medical records, please contact the Radiology Department directly at 617.414.5882. For the Breast Imaging records library, please contact: 617.414.4884.

Please be aware that there will be a charge associated with copying your request; you should allow up to 30 days for processing. However, we make every effort to respond to your requests within a shorter turnaround time. You may also contact the Release of Information Unit at 617.414.4213 or you may visit us during regular business hours to make special arrangements when you have an urgent request. You may also choose to pick up your health information instead of having us mail it. If you are picking up your information, please be sure to bring photo identification with you.

To contact the Release of Information Unit, call 617.414.4213 during regular business hours Monday-Friday 8:00 AM - 4:30 PM. After hours, please leave a message and your call will be returned promptly on the next business day.

For patient bills, please contact Patient Financial Services directly at 617.638.6157.

Medical Records Office for Mailing or Hand Delivering Authorizations or Picking Up Documents

Boston Medical Center
Health Information Management (Medical Records)
Release of Information Unit,
Basement Yawkey Building
850 Harrison Avenue
Boston, MA 02118

Helpful Phone Numbers

General Information
Call: 617.638.8000

Office of Patient Advocacy
Call: 617.414.4970

Patient Billing
Call: 617.638.6157

TTY
Call: 800.439.2370