BMC Community Behavioral Health Center

Treatments and Services

We are a one-stop shop for crisis, urgent, and routine mental health and substance use care. We offer 24/7 community-based crisis evaluations, urgent visits, routine and follow-up appointments. We are committed to providing timely, high-quality, and evidence-based services that are accessible, comprehensive, culturally competent, and respectful of the dignity of the individuals we serve.

24/7 Call Center

Our 24/7 Call Center is staffed by professionally trained clinicians who triage calls, provide support, and make appropriate referrals via phone, in-person evaluations, and telehealth. You will always speak to a live clinician on the phone.

When you call, our clinician will ask you for some basic demographic and insurance information, as well as questions about the current situation. Our clinician will assist you in figuring out the next steps. If appropriate, our clinician will set up an in-person or telehealth evaluation for you or the person you are referring.

To get services, call our toll-free 24/7 crisis line: 1.800.981.HELP (4357).

CBHC Clinic

The CBHC Clinic is the front door for same-day urgent visits for mental health or substance use concerns.

Walk-ins accepted. No appointment needed.

If you are in need of an urgent visit for mental health or substance use, call our CBHC Clinic at 617.414.5470.

Our Services

Same-day urgent behavioral health assessment/evaluation
Same-day urgent access to treatment
Timely follow-up appointments
Outpatient treatment for mental health and addictions
Medication-assisted treatment (MAT)
Psychopharmacology
Individual, family, and group therapy
Care coordination and case management
Recovery and peer support services

Locations, Hours, and Contact Information

Adult CBHC Clinic
Yawkey Center, 1st Floor
850 Harrison Avenue
Boston, MA 02118

Youth CBHC Clinic
85 East Newton Street
Boston, MA 02118

Walk-In Hours:
Monday – Friday 8 a.m. to 8 p.m.
Saturday – Sunday 9 a.m. to 5 p.m.

Closed on major holidays

Phone: 617.414.5470

Email: CBHC@BMC.org

Adult Community Crisis Stabilization (CSS) Unit

The Adult Community Crisis Stabilization (CCS) Unit is a staff-secured and safe treatment program that provides short-term crisis intervention for adults (18+) with mental health needs and co-occurring disorders over a five-day stay.

To make a referral, call our 24/7 intake line: 800.981.4357. Referrals can be made 24/7/365.

Adult CCS Services

Short-term overnight crisis care
Group therapy
Medication management by licensed prescribers
Crisis intervention and future crisis prevention planning
Discharge planning
Community care coordination

Location, Hours, and Contact Information

Adult CCS Unit
85 East Newton Street
Boston, MA 02118

Age: 18+

Hours: 24/7/365

24/7 Intake Line: 800.981.4357

BEST Mobile Crisis Intervention (MCI) Team

The BEST Mobile Crisis Intervention (MCI) Team provides a 24-hour response to youth and adults in need of crisis intervention for mental health and substance use concerns in community settings.

We serve all ages and accept all insurances, including uninsured/no insurance.

You can come to our urgent care center, or our team of trained professionals can come to you.

If you are in need of an urgent crisis evaluation for mental health or substance use, skip the ER and call our toll-free 24/7 crisis line at 1.800.981.HELP (4357).

BEST MCI Services

24/7 MCI hotline
24/7 MCI on-site/mobile evaluation—you can come to our urgent care center, or our team of trained professionals can come to you
Same-day crisis evaluation and intervention
Brief follow-up
Referral to behavioral health and substance use services in all settings, including community crisis stabilization (CCS)
Connection to certified peer specialists and family partners

Locations, Hours, and Contact Information

BEST Mobile Crisis Intervention (MCI) Team
85 East Newton Street
Boston, MA 02118

Hours: 24/7/365

24/7 Crisis Line: 800.981.HELP (4357)