Patient Privacy

For Patients & Visitors

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Patient Privacy Home

At Boston Medical Center, we place the highest priority on a patient’s right to privacy. We are committed to providing you and your family with exceptional care and forming a relationship that is build on trust. This means that we respect your right to privacy and will endeavor to protect the confidentiality of you and your family health information–whether this information is stored in a paper or electronic file.

BMC adheres to the requirements outlined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as applicable Massachusetts General Laws, which ensure the privacy and security of an individual’s health information and promotes privacy and trust between patients and their health care providers.

We have detailed policies and procedures in place to safeguard your rights to privacy and confidentiality.  Our Privacy Office and the Health Information Department can also provide information on how we protect your health information and how you may request you/your minor child’s health information.

As part of HIPAA requirements, all new patients seeing their health care provider, upon their initial visits, are required to sign the Acknowledgement of Receipt of Privacy Notice form to indicate that they have received the Notice of Privacy Practices. Our Notice of Privacy Practices describes how we (hospital/provider) may use or disclose your health information; your rights to access your health information and/or to request changes to your health information. You may also request a list of people or organizations that you did not authorize but who may have received your health information from us.

You may view Boston Medical Center Notice of Privacy Practices for Use of and Sharing of Protected Health Information and for more information about your privacy rights as a patient. Also available are additional PDF forms which you may use to exercise your rights afforded by HIPAA.

Contact our Privacy Officer.

For Questions or Assistance Making an Appointment

Call: 800.841.4325 toll-free

Boston Medical Center
Yawkey Ambulatory Care Center
ATTN: HIPAA Privacy Officer
850 Harrison Avenue, BR-09B
Boston, MA 02118

Medical Records Office for Mailing or Hand Delivering Authorizations or Picking Up Documents 
Boston Medical Center
Health Information Management (Medical Records)
Release of Information Unit,
Basement Yawkey Building
850 Harrison Avenue
Boston, MA 02118


Helpful Phone Numbers

Main Switchboard
Call: 617.638.8000

General Information
Call: 617.638.6800

Medical Records
Call: 617.414.4201

Patient Billing
Call: 617.638.6157

TTY
Call: 800.439.2370

More Helpful Phone Numbers


Learn More

Quick Links

BMC Connect for Patients
Provider Directory
Community Health Centers
Request Medical Records
Directions to BMC
BMC Campus Virtual Tour
Accessibility Information

Downloads (PDF)

BMC Campus Map
What Makes BMC Special
Inspire Newsletter
Patient’s Bill of Rights


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