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Visiting BMC

Free BMC / BUMC Shuttle Buses

Free shuttles service the Medical Campus Area community. See schedules listed below for the exact times and destinations.

Please Note: schedules are subject to change. All shuttles run Monday thru Friday only (no service on weekends or holidays).

Travel time is approximate due to traffic, weather and construction conditions. Drivers are authorized to stop only at designated locations. Thank you for your cooperation.

For the latest information, please visit the Boston University Medical Campus shuttle bus page. Any questions, problems, suggestions or input about any shuttle, please call 617.638.7473.

Available Shuttles

By Shuttle Inner Campus Shuttle

The inner campus shuttle operates Monday thru Friday (except holidays) from 8:30 AM to 5:30 PM on a continuous loop from BMC/Newton Pavilion (88 East Newton Street). For further information or to schedule a specific pick-up, call 617.638.6874.

BMC / East Newton Pavilion
(88 East Newton Street)

Doctors Office Building
(720 Harrison Avenue)

BMC / Menino Pavilion
(840 Harrison Avenue)

BMC / Albany St. / Emergency Entrance
(Albany Street)

660 Harrison Avenue on request only

560 Harrison Avenue
At 5:05 PM and 5:35 PM only

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By Shuttle Evening Shuttle

The Evening Shuttle boards at ONE CENTRAL STOP located at 710 Albany Street / Albany Street Garage. This site is indoor, well-lit and includes a 24-hour staff on site.

The Shuttle Travels ON REQUEST to:

  • A-Lot Parking Facility
  • MBTA Stations:  Andrews(Red), Broadway (Red), Ruggles (Orange), Back Bay (Orange), and Copley (Green)
  • South End Neighborhood Locations

Please Note: This service and schedule may be changed or modified with notice. Times are subject to weather and traffic conditions.

Questions? Call 617.638.7473.

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By Shuttle Evening & Weekend Escort Service

An escort service to Boston University Medical Campus (BUMC) parking facilities and Broadway Station of the MBTA is available for BUMC commuters and visitors weekdays, midnight to 6 AM, and at all hours during weekends and official holidays. The escort service can be requested at the BMC Newton Pavilion Security desk, located in the lobby, or at the BMC Menino Pavilion Security desk on the ground floor near the Emergency Department.

People requesting escort services are required to sign the Security register and to present proper identification. Security personnel are not authorized to drop a passenger off anywhere except at his or her vehicle in a BUMC parking facility or at a BUMC facility or Broadway MBTA Station.

There are occasional delays when the Security vehicle is being used for an emergency, so please call ahead to Security at 617.638.4444 for BMC East Newton Street Campus or 617.414.4444 for BUMC Harrison Avenue Campus before going to the Security desk.

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By Shuttle Boston VA Medical Center Shuttle

The Boston VA Medical Center Shuttle travels between BMC/Newton Pavilion and the VA Medical Center several times a day. The shuttle bus is a dedicated resource of the Boston VA Medical Center and operates daily, Monday thru Friday.

For schedules, please check the kiosks in the lobbies or call the Newton Pavilion reception desk at 617.638.6064.

Boston VA Shuttle Schedule

Leaves BUMC
Check in at Front Desk of the Newton Pavillion

10:00 AM
11:00 AM
12:00 PM
1:00 PM
2:00 PM
3:00 PM
4:00 PM
5:00 PM

Leaves VA in Jamaica Plain
Board at the Rear Emergency Entrance

9:30 AM
10:30 AM
11:30 PM
12:30 PM
1:30 PM
2:30 PM
3:30 PM
4:30 PM

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By Shuttle Boston HealthNet Shuttles

Boston Medical Center, as a service to its HealthNet members, offers FREE shuttle service for patients between neighborhood health centers and BMC. Please be advised that all times listed are approximate, depending on traffic and weather conditions. For more information, please call 617.638.4899.

View Schedule(s) for These Routes:

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By Shuttle BU Charles River Campus and Medical Center Campus Shuttles

Medical Campus Shuttle

The Medical Campus bus will leave the Charles River Campus from the corner of Sherborn Street and Commonwealth Avenue in front of the School of Education. This is now a direct bus to and from the Medical Campus making no other stops.

BU Charles River Campus and Medical Center Campus Shuttles

The BUS is a free shuttle that connects the BU Charles River Campus to the BU Medical Campus. The schedule coincides with the academic calendar and runs on normal university class days only. There is no service on weekends, holidays, school vacation days, intersession or summer break.

For more information including schedules and stops, visit The BUS website. Schedules are subject to change.

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For Select Practices

For Select Practices
More Information

For Questions or Assistance Making a Medical Appointment 

Call: 800.841.4325 toll-free

Call or Email Privacy Officer


Boston Medical Center
Yawkey Ambulatory Care Center
ATTN: HIPAA Privacy Officer
850 Harrison Avenue, BR-09B
Boston, MA 02118

Call Medical Records

Medical Records Office for Mailing or Hand Delivering Authorizations or Picking Up Documents
Boston Medical Center
Health Information Management (Medical Records)
Release of Information Unit,
Basement Yawkey Building
850 Harrison Avenue
Boston, MA 02118

Helpful Phone Numbers

Main Switchboard for
general information
Call: 617.638.8000

Office of Patient Advocacy
Call: 617.414.4970
Patient Billing
Call: 617.638.6157

Call: 800.439.2370

More Helpful Phone Numbers

Learn More

Quick Links

BMC Connect for Patients
Provider Directory
Community Health Centers
Request Medical Records
Directions to BMC
Accessibility Information

Downloads (PDF)

BMC Campus Map
Inspire Newsletter
Patient’s Bill of Rights