Office of Patient Advocacy

For Patients & Visitors

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Patient Advocacy

How to Contact the Office of Patient Advocacy

If you have been unable to resolve your problem within the department in which it occurred, you may contact the Office of Patient Advocacy by:

  • Our phone number is 617.414.4970. A Patient Advocate is available on site Monday thru Friday, 8:00 am to 4:30 pm. After hours or on holidays an advocate is available by page.

  • Write to the OPA at:

    Office of Patient Advocacy
    Boston Medical Center
    One Boston Medical Place
    Yawkey Mezzanine, Room MN-06
    Boston, MA 02118-2393

Why It Is Important to Call Us

Unfortunately, many patients, families and visitors who are not satisfied with the care they receive do not make their concerns known. However, if you call a Patient Advocate, two things will happen: you will give us the opportunity to try to resolve your particular problem, and you will help us learn how to deliver better services. We value your opinion.

When to Call Us

The OPA is here to help you with:

  • Concerns about our services
  • Concerns about our care
  • Concerns about our employees
  • Compliments to our staff
  • Requests for information
  • Other concerns or comments

When Not to Call Us

The OPA will try to assist you as best we can, however, a Patient Advocate is NOT the best individual to help you with:

  • Locating lost belongings: If you are/were an inpatient, please call the unit that is/ was responsible for your care. If you are/were an outpatient, please speak with the practice manager of the outpatient unit.

  • Questions about billing or health insurance: Please call the Billing Office at 617.638.6157.

  • Finding a primary care physician: Please call BMC Connect at 800.841.4325.

  • Requests for medical records: Please call Medical Records at 617.414.4201.

  • Maintenance: Please report the problem to your nurse.

These and other numbers are listed under Contact Us.

For Questions or Assistance Making an Appointment

Call: 800.841.4325 toll-free

Boston Medical Center
Yawkey Ambulatory Care Center
ATTN: HIPAA Privacy Officer
850 Harrison Avenue, BR-09B
Boston, MA 02118

Medical Records Office for Mailing or Hand Delivering Authorizations or Picking Up Documents 
Boston Medical Center
Health Information Management (Medical Records)
Release of Information Unit,
Basement Yawkey Building
850 Harrison Avenue
Boston, MA 02118


Helpful Phone Numbers

Main Switchboard
Call: 617.638.8000

General Information
Call: 617.638.6800

Medical Records
Call: 617.414.4201

Patient Billing
Call: 617.638.6157

TTY
Call: 800.439.2370

More Helpful Phone Numbers


Learn More

Quick Links

BMC Connect for Patients
Provider Directory
Community Health Centers
Request Medical Records
Directions to BMC
BMC Campus Virtual Tour
Accessibility Information

Downloads (PDF)

BMC Campus Map
What Makes BMC Special
Inspire Newsletter
Patient’s Bill of Rights


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