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For Patients & Visitors

Our Mission

To create an environment in which patients and their families, in partnership with our caring professionals, receive exceptional care without exception.

We will achieve our mission by:

  • Finding innovative solutions to the problems, concerns and unmet needs of our patients and families.
  • Empowering patients to become active participants in their own health care.
  • Educating the BMC community about patient rights and responsibilities.
  • Providing guidance regarding Advance Directives, including the Massachusetts Health Care Proxy.
  • Facilitating effective communication among patients, families and staff.

Our Goal

At Boston Medical Center, our goal is to provide exceptional care without exception. We work hard to achieve this goal, however at times we may not meet our patient’s expectations. We want to learn from the unique experiences of our patients and visitors, whether pleasant or unpleasant. We welcome your comments about your experience at Boston Medical Center and are here to help you resolve any issues that arise in a neutral and non-threatening way.

Contact Us

Office of Patient Advocacy  
Boston Medical Center
One Boston Medical Place
Yawkey Mezzanine, Room MN-06
Boston, MA 02118-2393

Call:  617.414.4970

Helpful Phone Numbers

Main Switchboard for
general information
Call: 617.638.8000

Medical Records
Call: 617.414.4213

Privacy Officer
1.800.586.2627, or email:

Patient Billing
Call: 617.638.6157

Call: 800.439.2370

More Helpful Phone Numbers

Learn More

Quick Links

BMC Connect for Patients
Provider Directory
Community Health Centers
Request Medical Records
Directions to BMC
BMC Campus Virtual Tour
Accessibility Information

Downloads (PDF)

BMC Campus Map
Inspire Newsletter
Patient’s Bill of Rights