Trauma & Emergency Care
If you are having an emergency, call 911.
Boston Medical Center’s Trauma Service and Emergency Department is open 24 hours a day, seven days a week. To contact the Adult Emergency Department directly, call 617.414.4075. To contact the Pediatric Emergency Department directly, call 617.414.4991.
The adult and pediatric emergency departments are on the Boston Medical Center campus in the Menino Pavilion, located at 751 Albany Street, Boston, MA 02118.
About BMC’s Menino Pavilion
The Menino Pavilion is designed to meet the needs of the critically injured patient. From the Emergency Department, the patient may require a surgical procedure in the operating room and may have to be carefully monitored and managed in the intensive care unit (ICU). As improvement occurs, the patient can be transferred to a surgical inpatient floor to facilitate the transition to a discharge home or to a rehabilitation unit. Case coordinators will work closely with the patient and family to develop the optimal discharge plan. The coordination of care and effective collaboration between departments leads to the best possible outcome for patients at BMC.
Located in Boston’s South End, Boston Medical Center is easily accessible by ground or air transport. Boston Medical Center has the only ground-level helipad in the city of Boston allowing patients transported by helicopter to land safely and free of complication regardless of inclement weather.
Visiting hours are generally from noon to 8 pm, except in our ICU, where visitors are allowed approximately 10 minutes each hour by mutual arrangement with nursing staff. Please see the Information Desk upon entry for a visitors pass.
Directions & Parking
The closest parking garage is at the 710 Albany Street Garage. Additionally, valet parking is available in front of the Menino Pavilion (840 Harrison Avenue entrance), Monday-Friday, 7 am-7 pm for $12 per day. Metered street parking is also available in the neighborhood surrounding BMC.