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Video Visits: Troubleshooting

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Mobile Download



iPhone settings

>> Scroll all the way to the Zoom app:

iPhone settings

>> Ensure the microphone is enabled:

iPhone settings

  • Your sound might not be enabled – the app should give you a pop up requesting permission to allow access to microphone. If you see that, click “Yes” or “Allow.”
  • If you missed that pop up or accidentally clicked “No” or “Don’t Allow,” you will need to go to your phone settings:

iPhone settings

>> Scroll all the way to the Zoom app:

iPhone settings

>> Ensure the camera is enabled:

iPhone settings mic video

  • Your camera might not be enabled – the app should give you a pop-up requesting permission to allow access to microphone. If you see that, click “Yes” or “Allow.”
  • If you missed that pop-up or accidentally clicked “No” or “Don’t Allow,” you will need to go to your phone settings:

iPhone fullscreen

  • If you start the visit with headphones on and you disconnect them (or if Airpods are removed from your ears), the call is automatically muted
  • To unmute, tap the screen and you will see a microphone on the bottom left. Click the microphone to unmute:

For more information and troubleshooting help, go to: