Video Visits: Troubleshooting

Learn how to join a Zoom meeting

>> Scroll all the way to the Zoom app:

>> Ensure the microphone is enabled:

• Your sound might not be enabled – the app should give you a pop up requesting permission to allow access to microphone. If you see that, click “Yes” or “Allow.”
• If you missed that pop up or accidentally clicked “No” or “Don’t Allow,” you will need to go to your phone settings:

>> Scroll all the way to the Zoom app:

>> Ensure the camera is enabled:

• Your camera might not be enabled – the app should give you a pop-up requesting permission to allow access to microphone. If you see that, click “Yes” or “Allow.”
• If you missed that pop-up or accidentally clicked “No” or “Don’t Allow,” you will need to go to your phone settings:

• If you start the visit with headphones on and you disconnect them (or if Airpods are removed from your ears), the call is automatically muted
• To unmute, tap the screen and you will see a microphone on the bottom left. Click the microphone to unmute:

For more information and troubleshooting help, go to:

• My Video/Camera Isn't Working
• Frequently Asked Questions