## About The Program

MassHealth pays for healthcare for certain low- and medium-income people living in Massachusetts. MassHealth offers healthcare benefits directly or by paying part or all of your health insurance premiums.

## Service Offerings

MassHealth offers the following coverage types:

- MassHealth Standard
- MassHealth CommonHealth
- MassHealth Family Assistance
- MassHealth Basic
- MassHealth Essential
- MassHealth Prenatal
- MassHealth Limited
- MassHealth Senior Buy-In
- MassHealth Buy-In

## Populations Served

MassHealth serves the following groups of people:

- Families with children under age 19
- Children under age 19
- Pregnant women
- People out of work for a long time
- Disabled people
- Adults who work for a qualified employer
- People who are HIV positive
- Certain people aged 65 or older who are caretaker relatives of children under 19 or who are disabled and are working 40 or more hours a month
- People aged 65 and older who are living at home
- People of any age who need long-term-care services

## Eligibility Criteria

Eligibility criteria vary by coverage type. If you are eligible, you will receive the most complete coverage you qualify for.

## Application Process

**For families, pregnant women, and people under age 65:**

Call the MassHealth Customer Service Center at 800-841-2900 or 800-497-4648 (TTY) to request a Medical Benefit Request (MBR).

Submit the completed application to:

MassHealth Enrollment Center  
Central Processing Unit  
P.O. Box 290794  
Charlestown, MA 02129-0214

For people aged 65 and older and people of any age who need long-term-care services:

Call the MassHealth Customer Service Center at 800-841-2900 or 800-497-4648 (TTY) to request a MassHealth Application (MHA) for Seniors and People Needing Long-Term-Care Services.

**Individuals of any age who reside or wish to reside in a long-term-care facility** must complete the Long-Term-Care Supplement of the MassHealth Application.

For help completing the application forms, call the MassHealth Enrollment Center at 888-665-9993 or 888-665-9997 (TTY).

## Contact Information

MassHealth Customer Service Center: 800-841-2900 or 800-497-4648 (TTY)

## Office Hours

Monday to Friday, 9 AM to 5 PM

## Privacy Policy

[Notice of Privacy Practices](http://www.mass.gov/?pageID=eohhs2terminal&L=6&L0=Home&L1=Government&L2=Laws%2C+Regulations+and+Policies&L3=Privacy+and+Security&L4=MassHealth+and+HIPAA&L5=HIPAA+Information+for+MassHealth+Members&sid=Eeohhs2&b=terminalcontent&f=masshealth_government_notice_privacy_practices&csid=Eeohhs2)

This information is provided in part by [MassHealth](http://www.mass.gov/?pageID=eohhs2agencylanding&L=4&L0=Home&L1=Government&L2=Departments+and+Divisions&L3=MassHealth&sid=Eeohhs2) and [mass.gov](http://www.mass.gov/?pageID=eohhs2terminal&L=4&L0=Home&L1=Consumer&L2=Insurance+(including+MassHealth)&L3=MassHealth+Coverage+Types&sid=Eeohhs2&b=terminalcontent&f=masshealth_consumer_covtypes_ier_overview&csid=Eeohhs2).