The Society for Research Administrators International (SRAI) hosts free webinars from time to time. [***Registration***](https://www.srainternational.org/meetings/webinars/livewebinars?pathPage=%2Fsra-international%2Fcourses%2F72319%2Fwebinars%2F49498&ct=t%282024+Webinar_Cayuse-Improving-Credibilty_073124%29) is required.

**Speakers**

Jason Claes, Clinical Research Manager, TriHealth, Inc., and SRAI Distinguished Faculty

April Nelson, Enterprise Customer Success Manager, Cayuse

Amanda Seymour, Manager, Attain Partners, and President, SRAI Southern Section

**Objectives**

1. How to convey to leadership and/or team members the need to kickstart process change and improvement to move forward and "be better."
2. How becoming an effective listener will better prepare you to communicate effectively the need for change and/or delivering bad news.