Emergency Services Available | Boston Medical Center
BMC Updates and Information.

BMC is seeing patients at our hospital and clinics—see how we’re keeping everyone safe. Book your next appointment today or learn about our telehealth options.

To protect the health of patients and staff, BMC is restricting all visitors unless pre-approved by each patient's care team under extenuating circumstances.

Community vaccine sites are now open for booking appointments for Boston residents

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Emergency Services Available

24/7 Call Center

Our 24/7 Call Center is staffed by Master’s level clinicians who will triage calls, provide support, make appropriate referrals via phone, in-person evaluations, or Telehealth. You will always speak to a live clinician. To initiate services, call the toll-free 24-Hour Hotline: 1-800-981-HELP (4357).

Mobile Crisis Teams 

Mobile Crisis Teams provides 24-hour response to adults and youth in need of crisis intervention for mental health and substance abuse concerns in various settings: in the community, schools, and at local Emergency Departments.

Mobile Crisis Intervention

Mobile Crisis Intervention known as MCI, is the youth-serving (under the age of 21) component of our program. MCI provides short-term service that is a mobile, onsite, face-to-face therapeutic response to youth and families experiencing behavioral health crisis. MCI provides up to 7 days of intervention and services.

Urgent Care Centers

Urgent Care Centers offers an option when an office-based evaluation is desired. Urgent Care Evaluations provides short-term crisis evaluation on both a scheduled and drop-in basis. Always call the 24-Hour Hotline prior to visiting Urgent Care.

Community Crisis Stabilization Units 

Community Crisis Stabilization Units serve persons 18 years of age and older, providing short-term crisis intervention over a three-to-five day stay at facilities in partnership with Bay Cove Human Services and Child & Family Services of New Bedford. The Crisis Stabilization Unit is a successful alternative or diversion to inpatient hospitalization.

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