DepartmentPatient Resources Close [Back to Overview](/departments/psychiatry/bmc-community-behavioral-health-center)## Explore department Contact Us ## Contact Us: Contact Us Hours of Operation: 24/7/365 Email: Close Dialog ## BMC Community Behavioral Health Center # Patient Resources Explore BMC Community Behavioral Health Center For general information about CBHC, please visit: . To find a local CBHC near you, please visit: . To file a BEST Alert, please complete the [BMC BEST Alert Form](https://www.bmc.org/sites/default/files/2025-05/BMC-BEST-Alert-Form.docx) and email it back to . Information on Accessing on the Behavioral Health Help Line (BHHL) and BMC CBHC service for Boston Public Schools: [Accessing Emergency Behavioral Health Care in the Community](https://www.youtube.com/watch?v=CYJsX7lo2co) ## Frequently Asked Questions ### What is a community behavioral health center (CBHC)? Boston Medical Center’s Community Behavioral Health Center (BMC CBHC) is part of the statewide network of CBHCs across Massachusetts that offer immediate and confidential care for mental health and substance use needs. ### What services do we offer? We are a one-stop shop for crisis, urgent and routine mental health and substance use care. We offer 24/7 community-based crisis evaluations, urgent visits, routine and follow-up appointments. We are committed to providing timely, high-quality and evidence-based services that are accessible, comprehensive, culturally competent, and respectful to the dignity of the individuals we serve. ### Who can access CBHC services? We serve all youth, adults, and families in Boston (Allston, Brighton, Dorchester, Hyde Park, Jamaica Plain, Mattapan, North End, Roslindale, Roxbury, South Boston, South End, and West Roxbury) and Brookline. ### What insurances does CBHC accept? Our MCI BEST Team accepts all insurance, including uninsured/no insurance. Our CBHC Clinic accepts all MassHealth insurance, except MassHealth limited. ### Is BMC CBHC open 24/7? Our MCI BEST Team and Call Center is open 24/7. When you call our 24/7 crisis line (1.800.981.4357) you will always speak to a live master’s level call center clinician. Our CBHC Clinic is open weekdays from 8 a.m. to 8 p.m. and weekends from 9 a.m. to 5 p.m. We are closed during major holidays. ### What is the age range for the Youth CBHC? Anyone under the age of 21 can get services from the Youth CBHC. ### Do you have staff to meet different language needs? We have interpreters for the following languages: - Spanish - Haitian Creole - Cape Verdean Creole - Portuguese - Vietnamese - Cantonese - Mandarin - Arabic - Amharic - Tigrinya - Somali - French - Albanian We offer telehealth and have ASL, tactile, and certified Deaf interpreters available via telehealth. ### Will I get my medications on the same day I walk in? A medication evaluation will be scheduled as soon as possible based on availability. Same-day medication appointments are possible but not guaranteed. ### BMC CBHC Brochure - [English](https://www.bmc.org/sites/default/files/2024-11/CBHC%20Final%20Brochure_11.1_English.pdf) - [Spanish](https://www.bmc.org/sites/default/files/2024-11/CBHC%20Final%20Brochure_11.1_Spanish.pdf) - [Haitian Creole](https://www.bmc.org/sites/default/files/2024-11/CBHC%20Final%20Brochure_11.1_Haitian%20Creole.pdf) - [Portuguese](https://www.bmc.org/sites/default/files/2024-11/CBHC%20Final%20Brochure_11.1_Portuguese.pdf) - [Vietnamese](https://www.bmc.org/sites/default/files/2024-11/CBHC%20Final%20Brochure_11.1_Vietnamese.pdf) ### BMC CBHC Flyer - [English](https://www.bmc.org/sites/default/files/2024-11/BMC%20CBHC%20Flyer_11.1_English.pdf) - [Spanish](https://www.bmc.org/sites/default/files/2024-11/BMC%20CBHC%20Flyer_11.1_Spanish.pdf) - [Haitian Creole](https://www.bmc.org/sites/default/files/2024-11/BMC%20CBHC%20Flyer_11.1_Haitian.pdf) ### Mobile Crisis Intervention (MCI) Flyer - [English](https://www.bmc.org/sites/default/files/2023-11/BMC%20MCI%20Flyer__11.11.23.pdf) - [Spanish](https://www.bmc.org/sites/default/files/2024-01/BMC%20MCI%20Flyer_Haitian.pdf) - [Haitian Creole](https://www.bmc.org/sites/default/files/2024-01/BMC%20MCI%20Flyer_Haitian.pdf) ### Adult Community Crisis Stabilization (CCS) Flyer - [English](https://www.bmc.org/sites/default/files/2024-11/BMC%20CCS%20Flyer_11.1_English.pdf) - [Spanish](https://www.bmc.org/sites/default/files/2024-11/BMC%20CCS%20Flyer_11.1_Spanish.pdf) - [Haitian Creole](https://www.bmc.org/sites/default/files/2024-11/BMC%20CCS%20Flyer_11.1_Haitian.pdf)