DepartmentFrequently Asked Questions Close [Back to Overview](/departments/orthopedic-surgery)## Explore department Request an Appointment ## Request an Appointment Request an Appointment ##### By Phone For general scheduling or help finding the right provider, call to speak to a member of our care team. ##### Schedule Online If you’ve already seen a provider in this department, you can request a follow-up with them in MyChart. [Schedule With MyChart](https://mychart.bmc.org/) Close Dialog Refer a Patient ## Refer a Patient Refer a Patient Hours of Operation: Monday–Friday 7:30 a.m. to 4:30 p.m. Fax: 617.414.5226 Phone: [617.638.5633](tel:617.638.5633) Please Note:### Refer a Patient to BMC Orthopedic Surgery BMC’s Orthopedic Surgery team is committed to working with you to evaluate and care for your patients. Whether for diagnostics, treatment, a single consultation, second opinion, or ongoing follow up, our board-certified orthopedic surgeons will keep you fully informed of the patient’s treatment plan and coordinate long-term management if needed. ##### How to Make a Referral **Call** [**617.638.5633**](tel:617.638.5633) **day or night** If you would like to discuss a particular patient’s condition, please call and speak to one of our providers. We welcome your calls, and our office will do their utmost to accommodate your patients in a timely manner. **To make the process flow quicker for you, please be prepared with the following information when you contact us to refer a patient:** - Your contact information - Name - Address - Phone Number - Fax Number - Email address - Information about your patient - Name - Birth Date - Address - Phone Number - Social Security Number - Insurance Information - Your patient’s medical history and records - Medical History - Surgeries/Procedures - Current Diagnosis - How the Injury Occurred - Diagnostic tests, as applicable - MRI: Actual film plus report - Bone Scan: Actual film plus report - CT Scan: Actual film plus report Close Dialog ## Orthopedic Surgery # Frequently Asked Questions Explore Orthopedic Surgery## Worker’s Compensation ### How do you handle worker’s compensation claims? Our worker’s compensation program is designed to provide quality care, reduce the time spent out of work, and minimize permanent disabilities. Our surgeons and staff are dedicated to coordinating the care for your worker’s compensation. Our goal is to communicate effectively with case managers by promptly providing complete information and responding quickly to any questions or concerns. Our surgeons, working together with you and your case manager, attempt to get you back to work as early as medically possible. The surgeons will often encourage light-duty or modified job responsibilities to help. #### For the Case Manager/Claims Adjuster We value your time and make every effort to ensure the visit process is as efficient as possible. Please introduce yourself at our reception area so that we may notify the doctor of your arrival. #### After each visit you will receive: - A summary office note with diagnosis - An updated treatment plan - Work status - Next appointment date - Advance imaging scheduling if needed All notes should be available in My Chart for review within three business days of the appointment. ## Appointments ### Should I bring x-rays or MRI test results with me? If you got an x-ray from a facility other than Boston Medical Center, please bring the films with you to your appointment. Please also bring any MRIs or diagnostic study (printed report and CD containing the imaging) you received from any outside facility. ### What do I need to know if I was injured in a work-related accident? If you are injured because of a work-related accident, please provide the following information at your first visit: - Your employer's address and phone number - The worker's compensation insurance carrier name, address and phone number - The claim number For all worker's compensation or motor vehicle accident cases, you must also provide us with your health insurance card and a referral (if applicable). If your claim is later denied, we will then bill your health insurance plan. Learn more ### What do I need to know if I was injured in a motor vehicle accident? If you were injured in a motor vehicle accident, please provide the following information at your first visit: - Auto insurance company name, address and phone number - The policy number - The claim number for the vehicle you were in at the time of the accident For all worker's compensation or motor vehicle accident cases, you must also provide us with your health insurance card and a referral (if applicable). If your claim is later denied, we will then bill your health insurance plan. If you were injured in a motorcycle accident, your motor vehicle insurance may not cover health benefits. Please fill out the Motorcycle Accident Form and bring with you to your appointment. ### What should I do if I see another patient who arrived after me called from the reception area before I am called? The nature of our specialty requires that certain injuries be treated on an emergency basis. The physician may also need to spend extra time with patients who have complicated injuries. We try to keep these emergencies from delaying your appointment and appreciate your understanding in these unavoidable situations. If you see a patient who arrived after you called to the exam room before you, they may be seeing a different doctor. Some of these patients may also be going to Radiology for x-rays. We make every effort to see patients in the order of their appointment time and in the order in which they arrive. ## Surgery ### If I need surgery, how soon will I be able to schedule a date? Surgery will be scheduled according to the severity of your musculoskeletal condition and the availability of your doctor. Our team will work with your workers compensation team to get all necessary approvals. Then our surgical scheduler staff will work with you to complete the necessary paperwork and to schedule the surgery at a time that works for everyone. ## Financial ### I have some questions about my bill. Who should I call? If you have any questions about your bill or need assistance with payment, please call our billing department at 888-489-0169. Our team is here to help you understand your bill and address any concerns you may have. BMC provides financial assistance to low-income uninsured and underinsured patients who are Massachusetts residents and with incomes up to 300 percent of the federal poverty level. If you require financial assistance, please reach out to our Financial Counseling Department at 617-414-5155. Our counselors are available to discuss your options and provide support.