Dear Colleagues,

As we head in to what officials are predicting to be our most challenging days yet, I think it’s important that we all take a moment to reflect on the incredible – honestly unbelievable – work we’ve done together to transform BMC to be best prepared to face the impending surge.

We have completely reimagined our hospital and how it operates, while simultaneously creatively implementing new critical processes as we build our in-house testing for patients and employees, ILI clinics, and additional telehealth capacities. Many of our colleagues are taking on new roles as we redeploy staff, and teams have come together to source PPE and problem solve ways to reuse our invaluable supplies. In addition, our frontline staff – including care teams, Patient Advocacy, Supply Chain, EVS, Public Safety, Transport, and Food & Nutrition – are tackling the incredibly difficult task of treating and supporting our patients under very trying and emotional circumstances.

All of this has been done while we all navigate our own personal circumstances, which have been turned upside down by necessary physical distancing requirements that have closed schools, restaurants, playgrounds, and countless other things we each do to enjoy our lives. This week, we were all affected by the very difficult changes that were made to our workforce. Yet during this incredibly difficult time, I am finding moments of optimism as I see colleagues focused on delivering on our mission and leaning on our shared values.

At BMC we always come together for each other in times of need, and that has never been more apparent than right now. Our BMC community is strong, and I have been drawing my strength from all of you – from your hard work and the inspiring stories you are sharing. I have also seen many comments from patients on our social media channels calling BMC “the best hospital with the best staff” and thanking us for always being there. Please continue sharing these uplifting stories using the hashtag #BMCProud. We’re all in this together, and through our combined strength, we will get through this.

Thank you for everything you are doing for our patients, each other, and our community.

Kate Walsh
President & CEO