Dear Colleagues,

Please read today’s updates.

Important Links and Contact Numbers

Command Center: 617-414-6860 (operating 8 a.m. – 5 p.m. daily)
Call for any needs related to COVID-19. Please note that this is only for employees.

Working Well Clinic: [email protected]
Staff and providers should use this email address to report symptoms of and possible exposure to COVID-19.

COVID-19 Information on the Hub:
This is our intranet and requires network access. Everything posted here related to COVID-19 is also posted on the external site listed below, including clinical guidelines, screening, testing, and PPE usage. 

COVID-19 Information on
This is hosted on the external website and is accessible when not on the network.

NEW: Collection and Re-use of N95 Respirators

We continue to proactively and aggressively source additional PPE from existing and new suppliers. In partnership with our colleagues in supply chain and Infectious Disease, we are exploring safe and effective ways to decontaminate so we can reuse PPE, in particular N95 masks. To that end, staff should place used N95s in the red bins located in the ED and on the unit floors that have suspected or confirmed COVID-19 patients. Thank you for your support.

NEW: Behavioral Health Resources for Employees

Our community at Boston Medical Center Health System is providing critical services during these highly stressful circumstances. It is normal to experience stress and anxiety as a result of the rapidly evolving COVID-19 pandemic. We encourage you to take a moment to check-in with yourself on how you are feeling. A group of Behavioral Health clinicians at BMC has developed online resources for employees that include tips for recognizing and processing your emotions, as well as resources available to employees. These resources are also available off-campus at

Talking to someone about an experience can help mitigate your physiological response, and challenge any possible negative thoughts about yourself and/or others. BMC employees can receive direct support for their emotional well-being through the following resources:

  • 24/7 Real-time Psychological First Aid Support (NEW): Page x5804 or call the BMC operator, and an on-call licensed clinician who understands the hospital environment will call you back within 30 minutes.
  • 24/7 Chaplain-on-Demand Service (Now Virtual): Call 617-414-4299 to speak with a member of Chaplaincy Services for spiritual care.
  • Employee Assistance Clinician: You can reach Beth Milaszewski, LICSW, our employee assistance clinician, by calling 617-414-4357, emailing [email protected], or texting 857-292-2625.
  • 24/7 Employee Assistance Program (EAP): Free, 24/7 confidential counseling to all employees and their families experiencing behavioral health issues. For more information, visit and use Web ID: BMC. For counseling and referrals call: 833-306-0107
  • Doctor on Demand: You can receive convenient and confidential behavioral health visits through online video chat with licensed practitioners, with $0 co-pays. Click here for more information.

NEW: Childcare Resources and Survey

  • Find last-minute care for children, adults, and elders so you can go to work. All in-home care providers are fully vetted employees of In addition, an additional level of screening criteria to the backup care request process during the COVID-19 crisis. This screening is applied to both the families requesting care as well as the providers. 
  • State emergency childcare: The state has granted exemptions for certain childcare providers to provide emergency care for essential workers, including BMC essential employees. More information is available on and the list of providers can also be found here.
    • All YMCA of Greater Boston branches and centers will be open for emergency care on a drop-in basis, to support essential workers and vulnerable children.
  • Volunteer babysitters: A medical student-led volunteer initiative has been set up to offer childcare and other support services to employees during the COVID-19 pandemic. Please click here for more details.
  • Childcare survey: During these unprecedented times, we understand that there may be employees who are facing unexpected childcare challenges. As a result, BMC Health System in coordination with the Commonwealth of Massachusetts want to gain a greater understanding of our employees’ childcare needs during this crisis. If you have childcare needs during this time, please respond to survey below by Wednesday, March 25. All responses will be confidential:

NEW: Staff Accommodations

We have compiled a list of area hotels that are offering a discounted rate for BMC employees who are interested in accommodations close to the hospital. Please note that the hospital will not reimburse staff for the cost of staying at a hotel or other option.

Hotels with discounted rates are:

  • AC Hotel by Marriott at Ink Block - $109 per night with free parking
    • Address: 225 Albany St, Boston, MA 02118
    • Phone: (617) 848-9063
  • Best Western Plus Hotel – Round House - $89 per night
    • Address: 891 Massachusetts Ave, Boston, MA 02118
    • Phone: (617) 989-1000
  • Hilton Boston Back Bay
    • Address: 40 Dalton St, Boston, MA 02115
    • Phone: (617) 236-1100
  • Hampton Inn & Suites Boston Crosstown Center - $85 per night
    • Address: 811 Massachusetts Ave, Boston, MA 02118
    • Phone: (617) 445-6400

NEW: Restricted Access for BU Buildings

As of Monday, March 23, BU is now requiring card access for many of the BU-run buildings on campus, including 650 Albany Street and BUSM lobbies. If you need access to these buildings, please contact the ID office and ask to have access added to your badge. You can reach the ID office via email at [email protected], or by phone at 617-358-7604, 7 a.m. – 3 p.m.

UPDATE: BMC Clinic Closures and/or Consolidations:

  • Anticoagulation Clinic moved from Preston to Shapiro lower level lab.
  • BMC Clothing Bank relocated to Dowling G – G123 (Old Chapel)
  • Correction: The Weight Loss clinic moved to Shapiro 3A along with podiatry and cardiac surgery. They moved in with General Surgery clinic there.

UPDATE: Donations of Equipment or Supplies

We are grateful for the continued support from staff and friends of BMC. If you have equipment or supplies to donate, or questions about how to make a donation, please email [email protected].