### [ Frequently Asked Questions by Managers](#collapse-1)

We know that addiction is one of the most pressing public health crises of our time. Most people have been impacted by addiction in some way.

The most important thing a manager can do is to support their employees by avoiding stigma and refraining from passing judgement or making assumptions.

Instead the focus should be on expressing concerns relative to any work performance issues and referring the employee to appropriate resources for assistance.

Managers may encounter a range of difficult questions around SUDs and it is important that they are equipped with answers and resources.

 

#### [Download Frequently Asked Questions by Managers](/sites/default/files/addiction/2-frequently-asked-questions-by-managers.pdf)



[Download](/sites/default/files/addiction/2-frequently-asked-questions-by-managers.pdf)







---

### [ Sample Scenarios and Manager Tip Sheet ](#collapse-2)

SUDs present themselves in various ways. It is important that managers are prepared to respond appropriately.

While it is very important not to make assumptions, examples of issues that may be signals of SUDs include:

- Recurrent Tardiness
- Withdrawing from Work
- Less Engagement
- Performance Issues
- Behavioral Issues

 

#### [Download Sample Scenarios and Manager Tip Sheet](/sites/default/files/addiction/2-sample-scenarios-manager-tip-sheet.pdf)



[Download](/sites/default/files/addiction/2-sample-scenarios-manager-tip-sheet.pdf)







---

### [ SAMHSA’s Guidelines for Supervisors (Adapted)](#collapse-3)

As your organization begins to take action around SUDs, educating and engaging managers is key.

It is important for managers to review and understand the company philosophy, practice, resources and techniques for having healthy and helpful conversations with their teams.

A range of manager tools and training will help drive the organizational effort at an accelerated pace.

SAMHSA has developed guidelines to help support supervisors.

 

#### [Download SAMHSA’s Guidelines for Supervisors (Adapted)](/sites/default/files/addiction/2-SAMHSAS-guidelines.pdf)



[Download](/sites/default/files/addiction/2-SAMHSAS-guidelines.pdf)







---

### [ Empowering and Educating Managers Checklist](#collapse-4)

 

#### [Download Checklist](/sites/default/files/addiction/2-empowering-educating-managers-checklist.pdf)



[Download](/sites/default/files/addiction/2-empowering-educating-managers-checklist.pdf)







---

1



## [Assessing and Engaging the Organization](#collapse-18)





- [SUD Cost Calculator](/addiction/library/assessing-engaging-organization#collapse-1)
- [Data Review: Medical and Disability Claims, EAP Utilization and Absences](/addiction/library/assessing-engaging-organization#collapse-2)
- [Employer Survey](/addiction/library/assessing-engaging-organization#collapse-3)
- [Focus Groups](/addiction/library/assessing-engaging-organization#collapse-4)
- [Communicating the State of the Epidemic](/addiction/library/assessing-engaging-organization#collapse-5)
- [Senior Level Commitment](/addiction/library/assessing-engaging-organization#collapse-6)
- [Cross-Functional Advisory Teams](/addiction/library/assessing-engaging-organization#collapse-7)
- [Gather and Share Personal Stories](/addiction/library/assessing-engaging-organization#collapse-18)
- [Checklist](/addiction/library/assessing-engaging-organization#collapse-8)



---

3



## [Supporting and Encouraging Employees](#collapse-20)





- [Frequently Asked Questions by Employees (FAQs)](/addiction/library/supporting-encouraging-employees#collapse-1)
- [Sample Scenarios and Employee Tip Sheet](/addiction/library/supporting-encouraging-employees#collapse-2)
- [Employee Resource Guide](/addiction/library/supporting-encouraging-employees#collapse-3)
- [Materials for Benefits Open Enrollment](/addiction/library/supporting-encouraging-employees#collapse-0)
- [Supporting and Encouraging Employees Checklist](/addiction/library/supporting-encouraging-employees#collapse-4)



---

4



## [Developing Policies and Practices](#collapse-21)





- [Benefits Coverage Questionnaire](/addiction/library/developing-policies-practices#collapse-1)
- [CASAColumbia Addiction Section for Insurance Plans](/addiction/library/developing-policies-practices#collapse-2)
- [Absence Management](/addiction/library/developing-policies-practices#collapse-3)
- [Organizational Polices](/addiction/library/developing-policies-practices#collapse-4)
- [Forming Support Groups](/addiction/library/developing-policies-practices#collapse-5)
- [National Recovery Month](/addiction/library/developing-policies-practices#collapse-7)
- [Naloxone On-site](/addiction/library/developing-policies-practices#collapse-6)
- [Developing Policies and Practices Checklist](/addiction/library/developing-policies-practices#collapse-8)



---

5



## [National and Local Resources](#collapse-22)





- [National Resources](/addiction/library/national-local-resources#collapse-1)
- [Massachusetts Area Resources](/addiction/library/national-local-resources#collapse-2)
- [Articles](/addiction/library/national-local-resources#collapse-4)