Frequently Asked Questions
- How do I make an appointment?
- How do I contact my doctor if I have a problem during office hours and after office hours?
- How can I contact a nurse?
- What do I do if my doctor is away?
- Can I see a different doctor in the office?
- What are the hours of operation for the Renal Practice?
- Do I need to cancel an appointment if I cannot make it?
- What can I expect if I am late to my appointment?
- Where do I park?
- How do I get an interpreter?
- How can I request my medical records?
- How do I get a referral for a specialist?
- How do I refill a prescription?
- Where can I get my prescriptions filled?
- Where do I go if my doctor requests blood or urine samples for analysis?
- Do you offer dialysis education?
- What are your patient/visitor policies?
Please note that most insurance plans require a referral from the primary care physician. Please check with your insurance company if a referral is necessary and, if so, please have your doctor fax a referral to: 617.414.8664.
If you need to speak with a physician regarding an urgent matter during off hours, call 617.638.PAGE and have the renal fellow on-call paged.
If you are experiencing a medical emergency, please call 911.
2. How do I contact my doctor if I have a problem during office hours and after office hours?
You can contact the office at 617.414.8680 during office hours. After office hours you can call the office and a live answering service will contact the on-call physician for you.
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3. How can I contact a nurse?
You can call our office at 617.414.8680 to speak with a nurse, available Monday thru Friday, 8:00 am - 5:00 pm.
4. What do I do if my doctor is away?
If your physician is out of the office it is important that you speak to the nurse about your concern and the nurse will work with a covering physician who will manage your care.
6. What are the hours of operation for the Renal Practice?
The hours of operation are Monday thru Friday, 8:00 am - 5:00 pm. There is a live answering service after 5:00 pm and on weekends and holidays for emergencies only.
7. Do I need to cancel an appointment if I cannot make it?
If you are unable to keep your appointment, please contact the office to cancel and reschedule the appointment so we may see another patient during that time.
8. What can I expect if I am late to my appointment?
If you are late for an appointment, you will be asked to reschedule your appointment if the physician is unable to fit you in with other scheduled patients.
10. How do I get an interpreter?
Interpreter services are available 24 hours a day. When you make your appointments, please be sure to tell the front desk if you will need an interpreter. It is helpful if an English-speaking family member comes with you on your first visit. After regular hours, interpreters are available on-call. You can leave a message at the hospital's multi-lingual message center at 800.841.4325.
13. How do I refill a prescription?
Contact the Renal Practice Prescription Line and leave your full name, date of birth, your physician's name, medication and dosage, the pharmacy's name and telephone number. Prescription requests are processed within 48 hours.
The direct line to request a prescription refill is 617.638.8000 x8850.
14. Where can I get my prescriptions filled?
There are two outpatient pharmacies located at Boston Medical Center. One pharmacy is located on the first floor of the Yawkey Ambulatory Care Center (850 Harrison Avenue). It is open Monday thru Friday, 8:00 am - 6:00 pm. The pharmacy is closed on Saturday. The phone number is 617.414.4883. For those patients with McGill or other Free Care prescription programs, this is the pharmacy you will use.
The other pharmacy is located on the first floor of the Doctors Office Building (720 Harrison Avenue). The phone number is 617.638.8132.
Once you are a patient at one pharmacy, you cannot switch to the other. We encourage you to drop off your prescription as soon as possible to cut down on the time you will have to wait to have them filled.
15. Where do I go if my doctor requests blood or urine samples for analysis?
An appointment is needed to have blood taken or to give a urine sample. The laboratory is located on the Lower Level of the Shapiro Ambulatory Care Center. Your doctor or someone on the staff will help you make an appointment.
16. Do you offer dialysis education?
Dialysis education covers the different types of dialysis and advantages of each type and is designed to help you make the most informed decision about the most effective therapy while optimizing quality of life. Clinic staff can assist you in locating education sessions that meet your needs.
17. What are your patient/visitor policies?
Because clinic space is limited, we ask you to limit the number of people you bring with you to your appointments. Also, because many of our patients are at increased risk of infection:
- Children under the age of 16 are not allowed in the clinic.
- Patients with colds should ask for masks.
- No visitors allowed in the clinic who are sick or have a cold.
Smoking is not allowed in the clinic, or in any building within the hospital. Smoking is permitted only on outside grounds, away from building entrances, in areas where signs are posted.
Use of cellular phones is permitted in the clinic. Throughout the hospital signs are posted as to where they cannot be used. Please be respectful to those around you when using your cellular phone.