Pediatrics – Adolescent Center

Patient Information

Frequently Asked Questions

1. How do I make an appointment and what are your hours of operation?
2. Where is the clinic located?
3. What if I have a problem after hours?
4. What is your confidentiality policy?
5. What is BMC Connect?

1. How do I make an appointment and what are your hours of operation?
To schedule an appointment or learn more about our services during regular business hours, call 617.414.4086.

Hours
Monday: 9 am - 5:30 pm
Tuesday: 9 am - 6:00 pm
Wednesday: 9 am - 5:00 pm
Thursday: 9 am - 7:30 pm
Friday: 9 am - 5:00 pm

Other important telephone numbers
Adolescent Center Nurse’s Station
617.414.4083

Pediatric Appointments
617.414.5946

Pediatric Specialty Group
617.414.4841

Pediatric Registration Desk
617.414.6270

Go to Top ^

2. Where is the clinic located?
Your appointment will take place on the Boston Medical Center campus at the following location:

Yawkey Ambulatory Care Center, 5th floor
850 Harrison Avenue
Boston, MA 02118

Directions and a campus map are available to help you find our office.

Go to Top ^

3. What if I have a problem after hours?

After hours, on weekends or on holidays, call 617.414.5946.  The doctor or nurse practitioner will call you back within 30 minutes. Stay by the phone. Keep your telephone line open. If you are ill, please take your temperature with a thermometer before you call, so you can tell the doctor or nurse practitioner whether you have a fever. The on-call doctor or nurse practitioner is not working in the hospital and does not have your records.

In a life threatening situation, call 911 or go to the Pediatric Emergency Department at Boston Medical Center.

Go to Top ^

4. What is your confidentiality policy?

To protect our patients’ health and to comply with Massachusetts state law, we provide adolescents with confidential care for problems related to sexually transmitted diseases and contraception. If you are a parent or a patient and you have a question about our confidentiality policy, please speak with your adolescent’s primary care clinician.

Go to Top ^

5. What is BMC Connect?

BMC Connect is a toll-free telephone information service that offers another way to easily access information on a variety of needs, including:

• Evaluation of a patient’s needs and assistance in scheduling appointments in a clinically appropriate time frame
• Answers to health questions and health information
• Assistance in selecting a primary care physician
• Help in finding the right physician and/or clinical service

Call BMC Connect toll-free at 800.841.4325. BMC Connect is available Monday thru Friday, 8:30 am - 5 pm. After normal business hours, callers may leave a message to be returned the following business day by a nurse.