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BMC ChartLink, For Affiliated Physicians, Helping You Stay Connected with Your Patients

Access Health Information Online, Safely and Securely

We're excited to announce this new system as part of Boston Medical Center's goals to continuously improve not only the quality of care for our patients but also the safety and security of their health information. BMC is committed to safeguarding patient personal information online.

Access Your Patient’s Medical Records and More

BMC ChartLink provides real-time secure access to patient information so affiliated providers may access BMC patients’ clinical data and communicate with Boston Medical Center physicians. In addition to having access to BMC patients’ complete electronic chart, they also have the ability to be notified about important clinical events.

For this launch, the Boston University Affiliated Physician group (BUAP) and several HealthNet community health centers: Boston Healthcare for the Homeless, Codman Square, Dimock Center, Dorchester House, Mattapan, Roslindale, South Boston, South End, Upham’s Corner, and Whittier Street, will be included.  

Training Opportunities

Webinar Training Sessions

Friday - November 21, 2014
Tuesday - December 9, 2014
Friday - December 19, 2014

1. Register for the WebEx session of your choice by emailing your BMC ChartLink training registration request to  Please be sure to provide the following information:

  • Your legal name
  • Job Title/Role
  • Your Community Health Center  or state that you are a Boston University Affiliated Provider
  • Your email address
  • The training session you would like to attend

2. When your registration request has been processed, you will receive an email notification containing instructions and the link to join your scheduled WebEx training session.

Please click the link to play the BMC ChartLink recorded training session

BMC ChartLink Training-20140602 1120-1
Duration:  1 hour 2 mins
Note:  This recording originates from my WebEx account; I’m not sure if this makes a difference but this recording is housed on WebEx’s network.

New User Request Process

In order to obtain access to the ChartLink site you must now enter a ticket for access requests and/or report any issues. You may either enter a ticket on the ServiceNow site or call the BMC Help Desk at (617) 414-4500. Please include the following information for each new user when logging a ticket:

  • User Name
  • Site/Organization
  • User Role
  • AD Login
  • E-mail Address

We also must receive a copy of a signed confidentiality agreement for each user before they are able to gain access to the site. You may attach a signed copy to the ticket placed in ServiceNow or fax a copy to the HealthNet office (617) 638-6925. 

Patient Privacy Practices

Your privacy is very important to us. The same federal laws (HIPAA) that protected your physical medical records are also protected online. Again, only care givers can login to the system and add or view your information and then they logout. As an additional safety precaution, if your chart is not actively being used for a brief period of time, it will automatically be logged out. Your chart is securely locked.

To learn more about how your rights to privacy are being protected by Boston Medical Center, please visit our web site:, or email our Privacy Officer:

Need Help or Have Other Questions?

Please email, our staff will respond to your message during normal business hours, Monday through Friday.



For Affiliated Physicians For Affiliated Physicians
Access patient medical records, test results, message BMC doctors.
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To Refer a Patient

Call: 800.682.2862 toll-free
Fax: 617.638.6756


8:30 am to 5:00 pm
After-hours, please leave a message and your call will be returned by a nurse on the next business day.

To Admit a Patient

Call: 617.638.5795, #1111
24/7 pager
RN will return your call to admit your patient without delay.

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