September 12, 2013 Volume 2, Issue 15
BMC Launches Employee Engagement Survey
BMC kicks off its third confidential, hospital-wide employee engagement survey Sept. 23. The survey will run for two weeks, through Oct. 4, and will give all staff the opportunity to make their voices heard about what it’s like to work here.
BMC administers the survey to take the pulse of the staff, learning what’s working and what’s not, to help guide future changes and improvements.
“We want BMC to always be the best place to work and receive care. This survey is a way to measure how we’re doing toward that goal,” says BMC President and CEO Kate Walsh. “The only way we’ll reach it is by hearing from you.”
Improving employee engagement scores is one of BMC’s QUEST goals. Numerous changes have been made on the unit and organizational levels since BMC launched its first survey in 2011, and by the second survey in 2012, BMC raised its scores in every category.
Seventy-three percent of staff took the 2012 survey. This year BMC’s goal is 80 percent staff and physician participation. BMC’s 2013 QUEST goal is to raise the commitment score – the level of commitment staff feel toward BMC and their willingness to go “above and beyond” in their work environment – by five percent.
Here is what was learned from the 2011 and 2012 surveys and some of the things BMC did to respond.
- Survey Feedback: A respectful work environment is a top priority.
BMC Response: To continually be a great place to work and receive care, BMC revised its RESPECT behavioral attributes in February. The RESPECT attributes stand for Responsibility, Empathy, Service Excellence, Problem Solve, Take Action, Efficiency, Cultural Competency and Teams Work. RESPECT is the commitment all staff, physicians and residents make to one another and to patients about how they conduct themselves. By modeling the RESPECT attributes daily, staff reflect BMC on its best day, every day, allowing all employees to feel valued, respected and engaged in the work they do. The RESPECT attributes also have been integrated into the annual performance review process for all BMC employees.
- Survey Feedback: Increase staff recognition.
BMC Response: In 2011, BMC established an events committee comprised of staff from around BMC to plan hospital wide-events like lobsterfest in August and the annual pumpkin decorating contest in October. In 2012, BMC expanded on that effort by creating two new staff recognition programs: the Be Exceptional and STAR Awards. The Be Exceptional Awards recognize employees for their exemplary performance, initiative, teamwork and embodiment of the RESPECT behavioral attributes. More than 200 nominations were submitted and 20 employees were selected by a committee of staff from around the hospital as the inaugural winners. The recipients were honored at a ceremony hosted by BMC President Kate Walsh in May. The STAR Award is a tool available for managers to use on-the-spot to recognize employees who go above and beyond in their daily work activities.
- Survey Feedback: Provide additional tools and resources.
BMC Response: To help departments and units achieve fast-acting improvements within their areas, BMC launched local improvement projects this spring. More than 15 proposals were submitted by departments which thought through how they can work smarter toward BMC’s organizational QUEST goals. Four groups have been selected to move forward with support from a quality improvement facilitator who will help the teams develop a project plan, measurement framework and an implementation and testing strategy. The groups will work on their projects over the next quarter. Successful strategies will then be spread through BMC.
- Survey Feedback: Lack of services and communication to off-shift staff.
BMC Response: In 2011, BMC implemented senior leadership rounding, a program where senior leaders visit units and floors each week to chat with staff and address questions and concerns. This year BMC expanded the program to include evening hours.
In response to feedback that food options are limited during evening hours, BMC expanded its Menino Pavilion Gift Shop services and hours in May. The gift shop now offers expanded beverage options, including coffee and lattes, gourmet sandwiches, parfaits and assorted salads, as well as flowers, balloons, books, magazines and more. It is open 24 hours a day, Monday-Friday (with a one hour stocking/break period occurring from 2-3 a.m.), Saturdays from 7 a.m.-4:30 p.m. and Sundays from 9 a.m.-4:30 p.m. BMC also now extends hospital-wide celebrations into evening hours.
- Survey Feedback: Senior management visibility and communications.
BMC Response: In 2011 BMC implemented senior leadership rounding, a program where senior leaders walk units and floors each week to chat with staff and address questions and concerns. BMC also established quarterly town hall meetings, hosted by President and CEO Kate Walsh, to keep the BMC community informed of important happenings. In the spring, senior leaders also launched a new intranet blog, called Leadership Perspectives, to give staff more information on the work being done at BMC.
- Survey Feedback: Improve hospital-wide communication.
BMC Response: In 2011 BMC created the huddle card. Each week managers and directors use the card to share need-to-know information in person with their staff. BMC also installed a digital signage system – 10 flat screen monitors in lobbies and cafeterias – that announce upcoming seminars, lectures and events to all staff.
In addition to tackling these big initiatives, departments and units are implementing more than 400 plans in response to the feedback collected on the survey. Successful initiatives include the establishment of a department newsletter in Pediatrics to enhance communication, Support Services holding collaborative meetings with Nursing, and more social activities for staff within Pharmacy and the Patient Care Support Center.
BMC will administer the employee engagement survey Sept. 23-Oct. 4. Staff will receive an email Sept. 23 with a link to the survey. Paper copies will be available in Human Resources for those who have limited or no computer access. All responses will be anonymous and collected by a third-party vendor. To learn more about the employee engagement survey, visit the BMC intranet.
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BMC Continues Quality and Safety Progress
Four years ago, BMC began a multi-year journey to become a safety and quality leader. In 2009, the hospital established a Chief Quality Officer position, followed by major investments in education, tools and resources to help departments and units continuously improve the safety and quality of their care, and track their progress.
Those investments have paid off. In 2012 BMC was named a Top Hospital by the Leapfrog Group, a national, independent, nonprofit organization that works to improve the safety, quality and affordability of health care for Americans. Since 2011, the hospital also has received an “A” Hospital Safety Score, the highest achievable grade, from Leapfrog. And this year BMC was reaccredited by The Joint Commission, an independent organization that accredits and certifies more than 20,000 health care organization and programs in the U.S. BMC was commended by surveyors for achieving 99 percent compliance on all 3,700 accreditation standards.
Many factors contributed to this progress. One was the development of systems that can track and monitor the progress of the organization, down to the unit level. BMC now uses an online metric dashboard to track 500 quality performance metrics like mortality, hand hygiene, pneumonia rates, congestive heart failure, surgical infections and more. Another key factor is patient safety rounding, launched in 2011 by the Quality, Safety and Patient Experience Department. Each week, senior leaders round on clinical floors to talk with staff about safety performance and improvements that can be made. Quality staff collect the suggestions and, along with senior management, use the information to implement new efforts to improve care.
One of BMC’s most significant quality improvements has been its mortality progress. When the hospital set a QUEST goal to drastically reduce its mortality rates, a standard measure of quality for hospitals nationwide, it began participating in the University Health Consortium’s (UHC) national mortality database. By joining the UHC, BMC could track its progress against 118 other academic medical centers (AMCs). In 2010, BMC ranked in the 76th percentile for mortality, meaning that most of AMCs in the UHC performed better than BMC. Today, BMC is in the 15th percentile, performing better than 85 percent of UHC hospitals, and is one of the leading teaching hospitals in Massachusetts for this metric.
“The progress we’ve made is just incredible,” says Stanley Hochberg, MD, Senior Vice President, Quality, Safety and Technology. “The improvement is the end result of a lot of great work done by dedicated staff across the hospital.”
That works includes standardization of practice and physician coverage in intensive care units, standardization in surgery for post-operative mobilization and prophylaxis for blood clots, work to improve the treatment of sepsis, a dangerous blood infection, and increased physician involvement in daily rounding.
Hochberg notes that BMC’s quality journey continues to take important steps forward with the launch of the following initiatives:
- Department Quality Leaders
To further strengthen and disseminate improvement knowledge to all areas of the organization, BMC has established a department quality leaders program. Dedicated “leaders” work in collaboration with the Quality, Safety and Patient Experience Department to tackle areas for improvement within their own departments. Thus far, the Quality, Safety and Patient Experience Department has trained more than 100 physicians and nurses. Quality Improvement training is offered quarterly to staff and groups involved in or anticipating clinical quality improvement work at BMC.
- Local Improvement Projects
To help departments and units achieve fast-acting improvements within their areas, BMC launched local improvement projects this spring. More than 15 proposals were submitted by departments who thought through how they can work smarter toward BMC’s organizational QUEST goals. Four groups, including Radiology, Certified Nursing Assistants (CNAs), Ambulatory Pediatrics and Primacy Care, were selected to move forward with support from a quality improvement facilitator who is helping the teams develop a project plan, measurement framework and an implementation and testing strategy. The groups are currently working on their projects, and successful strategies will then be spread through BMC.
“The great progress we have made on these initiatives and others is due to the ongoing dedication and commitment of clinical staff to provide high quality, safe care,” says Laura Harrington, RN, MHA, Executive Director, Patient Safety and Quality. “It is this team that is driving the work and we are here to support them in these efforts.”
To celebrate all of this progress, BMC will celebrate National Quality Week Oct. 21-25. The week will include BMC’s annual Miara Patient Safety Lecture that will be held at noon on Oct. 21 in Keefer Auditorium. The lecture will feature keynote speaker Lucian Leape, MD, a world-renowned health policy analyst and leader in the patient safety movement. The event will be followed by a poster reception in Hiebert Lounge, which will highlight BMC’s quality improvement work to date. All staff are invited to the lecture and reception.
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What’s for Dinner?
Did you know that on Fridays through October there is a farmer’s market in the Menino Pavilion lobby? Stop by to pick up your weekly supply of fresh fruits and veggies, especially for this recipe from the Demonstration Kitchen’s Tracey Burg!
Kick off September with this delicious dish that harnesses fall’s beautiful colors! The comforting, cozy smell of rosemary and thyme roasting in your oven will make you want to curl up in your favorite autumn sweater. This simple side dish is easy to whip up after work and will make a sweet companion to beef, fish, chicken, or even a standalone meal for vegetarians or vegans.
Roasted Vegetables with Rosemary and Thyme
- 2 cup carrots, peeled and cut in half by 2 inch sticks
- 2 cups parsnips, peeled and cut in half by 2 inch sticks
- 2 cups butternut squash, peeled and cut in half by 2 inch sticks
- 1 cup onion, sliced
- 1 tablespoon olive oil
- 2 cloves garlic, minced
- 1/2 tsp dried thyme (or 1 tsp fresh, chopped)
- 1/2 tsp dried rosemary (or 1 tsp fresh chopped)
- 1/4 tsp salt
- 1/4 tsp pepper
- 1 cup frozen green beans, thawed
- Put vegetables on a cookie sheet.
- Sprinkle with olive oil, garlic, thyme, rosemary, salt and pepper. Toss.
- Bake 425° for 20 minutes.
- Add green beans, toss, and roast for another 5 minutes.
Nutritional Information Per Serving:
Serves 8 (1/2 cup servings)
- Calories: 94
- Total Fat: 2.7 g
- Saturated Fat: .5 g
- Cholesterol: 0 mg
- Carbohydrates: 17 g
- Dietary Fiber: 4 g
- Sodium: 134 mg
- Protein: 1 g
Do you have a recipe that you would like to share with the BMC community? Send it to email@example.com and we’ll feature it in a future issue of the BMC Brief!
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What do you do, Andy Tshitenge?
Name: Andy Tshitenge
Title: Client Services Analyst
Department: Information Technology Services (ITS)
Time at BMC: 8 months
What brought you to BMC?
I used to work at Covidien in Mansfield and was looking for job opportunities closer to home in Boston. When the position at BMC opened up, I was excited to apply and possibly cut my 40-minute driving commute. Since getting the job in January, I can now walk to and from work, which has been great!
How did you become interested in computers?
When I was a kid, my dad bought broken computers and parts from Goodwill for my siblings and me to play with. I grew interested in learning how the computers worked and how to fix them. Many of my skills were self-taught, but I eventually ended up attending the Benjamin Franklin Institute of Technology to expand my knowledge base in web design, hardware and software.
What do you do?
One area of ITS comprises the Service Desk and field team. As part of the Service Desk, I answer phone calls and assist employees with the computer issues they are experiencing. My goal is to resolve the issue on the spot over the phone, but if that’s not possible, we send a technician out to help. We support one another, so if someone from the field team is out, I can step into that role. I like that, because I enjoy visiting other parts of the hospital and meeting new people.
What projects are you working on?
We are upgrading all BMC computers to the Windows 7 operating system. This is a huge undertaking. Most hospital machines are on Windows XP, which has become incompatible with the medical applications we use. Although staff are used to XP, I think people will like the upgrade. Windows 7 is more intuitive with quicker short cuts and navigation. Change is always hard, but the more people use it, the better and more familiar it will become.
How is working at a hospital different from your past experience?
I help support many more medical applications than I have in past jobs. Since we are in a hospital environment, when a problem arises, it usually needs to be solved immediately because it impacts patient care. It’s interesting to learn the processes clinical staff follow to do their jobs and it makes me appreciate their work more.
What do you do to maintain a healthy work/life balance?
I go to the gym every day after work. It has become part of my routine and it’s nice to exercise after a day of sitting at my computer. My colleagues joke and make fun of me for being such a creature of habit, but being healthy and physically active is important to me!
Do you know a staff member who should be profiled? Send your suggestions to firstname.lastname@example.org .
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In Their Words
Patients share their BMC experience
On March 30, 2012, our family received what has been the worst news of our lives. Our daughter, a bright, thoughtful and beautiful 17-year-old high school junior, honor student and all around wonderful girl, was in a head-on car collision. She was with one of her best friends and two other high school students and it was the day of their junior prom. My daughter, as well as two other children in the car, sustained multiple injuries and all three suffered traumatic brain injuries.
The news brought all of us into a seemingly endless nightmare. This changed when we met the people at Boston Medical Center. From our first contact with the staff at BMC, a horrific situation became bearable.
Lorie Tempesta of the Emergency Department and Nancy Mobley, one of your staff who just happened to get my call transferred to her, spent the time calming our family and directing us toward finding our daughter, who had been med-flighted to your facility.
On arrival, Lorie Tempesta, Yvonne Girard (Operating Room Liaison), Amanda Wright, MSW, LCSW, Sister Maryanne and the security staff met us with such compassion and support that an immediate bond was made with your staff. As we were escorted through your hospital we were met by your trauma surgical team, headed by Dr. Burke and Dr. Mandell, the orthopedic team, headed by Dr. Brown, and the neurosurgical team headed by Dr. Davis and urology. They and their staff were so kind and had so much compassion.
Once your surgical teams did their work, my daughter was admitted to the SICU. We were escorted to the unit by Yvonne Girard, Sister Maryanne and Amanda Wright. We were met by the most wonderful people I have ever met. From the minute we entered the SICU and saw our daughter, your staff was there for her and for us. They allowed us time to grieve, yet gently pushed us to be there for her, to be and feel positive about this tragic situation so she could recover.
All the staff on the SICU was outstanding. The nurses, nursing assistants, nurse practitioners, respiratory staff, pharmacists, housekeeping, ward secretaries, security staff, rehabilitation staff, everyone (sorry I know I missed people, but if I don’t get this done it will never get done and it is so important you all know how much we care and appreciate you all) has given our family not only our daughter back and recovering, but the ability to take care of ourselves so that we can take care of her. When we came back to visit more than a year later, my daughter discovered that she remembered the voice of Karen Carey, RN, who made it a point to speak to her every day while she was in a coma.
We listened, watched and heard all of your excellent advice. As our daughter recovers, her story can be one of hope for others that may have to deal with a similar accident. As much as I am sorry this ever happened, I am not sorry for having met all of you. As we move on and our daughter recovers, please know you are with us every day.
Saying THANK YOU does not nearly express our appreciation to all of you.
Almost a year after the accident, our daughter turned 18 in February and is still recovering. She is strong, motivated and back at school. Her hair is growing back and we all plan to put this accident behind us. Her strength is so remarkable that we all know she is going to do something great. Everyone from the staff we met in the cafeteria to the trauma teams were and are our heroes.
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News of Note
Kenny Chesney visited BMC
Country Music Sensation Kenny Chesney Visits BMC
Country superstar Kenny Chesney, who was in town to perform at Gillette Stadium, visited with patients who suffered severe injuries from the Boston Marathon bombings and the physicians, nurses and support staff who cared for them, joined by BMC President Kate Walsh. Following the bombings, Chesney established the Spread the Love Fund to work with BMC to help pay for not just prosthetics for those who needed amputations, but the fitting, ongoing care and physical therapy required. Beyond downloading Chesney’s single “Spread the Love,” whose proceeds to will support the future care of Boston Marathon patients through the Spread the Love Fund, giving to those in need is as simple as a click. BMC has established a dedicated link for the Spread the Love Fund, which can be accessed here: www.bmc.org/kenny. To purchase a T-shirt, please go to: http://spreadthelove.kennychesney.com.
Dorfman Named Chief of Pediatric Emergency Medicine
David Dorfman, MD, has been named the Chief of the Division of Pediatric Emergency Medicine in the Department of Pediatrics at BMC. For the past year, Dorfman has served as the Interim Division Chief of Pediatric Emergency Medicine. Dorfman is a 1986 graduate of the New York University School of Medicine. He completed his pediatric residency at the Montefiore Medical Center at the Albert Einstein College of Medicine and training in Pediatric Emergency Medicine at the Bronx Municipal Hospital Center. He joined Boston City Hospital in 1991. In addition to his 22-year career at BMC, Dorfman also has served as a clinician-educator at BUSM and since 2006 has directed the fellowship program in Pediatric Emergency Medicine.
McAneny Named Vice Chair of the Department of Surgery
David McAneny, MD, Associate Chair for Clinical Quality and Safety in BMC’s Department of Surgery, and Associate Professor of Surgery at BUSM, has been named Vice Chair in the Department of Surgery. In this role, he also will serve as Division Chief of General Surgery and Section Chief of Surgical Oncology. A graduate of Georgetown University School of Medicine, McAneny completed his residency at Boston City Hospital and a fellowship in Gastrointestinal Surgery at Lahey Clinic Medical Center. He is a member of the Board of Governors of the American College of Surgeons, and an active member of the American Association of Endocrine Surgeons, the Society of Surgical Oncology, the New England Surgical Society and the Boston Surgical Society.
McAneny has received numerous teaching awards, among them the Massachusetts Medical Society’s 2005 Grant V. Rodkey Award for “outstanding contributions to medical education and medical students; the 2008 Erwin F. Hirsch, MD Teaching Award from the graduating chief surgical residents; BUSM’s Stanley L. Robbins Award for Excellence in Teaching in 2010; and the 2013 BUSM Educator of the Year Award in Clinical Sciences.
Department of Surgery Welcomes New Staff Members
- Nicole Kissane-Lee, MD, EdM
Section of Bariatric Surgery
Assistant Professor of Surgery, Boston University School of Medicine
Nicole Kissane-Lee received her medical degree from the Medical College of Virginia, Virginia Commonwealth University in Richmond. In addition, she holds a Master of Education from Harvard University. Kissane-Lee completed her residency in general surgery at the University of Florida and an Advanced Laparoscopic and Bariatric Fellowship at Massachusetts General Hospital as well as a fellowship in Medical Simulation at the STRATUS Center for Medical Simulation at Brigham and Women’s Hospital. Prior to joining BMC/BUSM, Kissane-Lee was an Instructor at Harvard Medical School and Attending Advanced Laparoscopic and Bariatric Surgeon in the Department of Surgery at the Boston VA Healthcare System. In addition to her role as attending surgeon in the Section of Bariatric Surgery, Kissane-Lee also will serve as Clinical Director of Surgical Simulation at BMC and Director of Surgical Education Research for the Department of Surgery
- Hiroko Kunitake, MD, MPH
Section of Colon and Rectal Surgery
Assistant Professor of Surgery, Boston University School of Medicine
Hiroko Kunitake received her medical degree from the David Geffen School of Medicine at UCLA as well as a Master of Public Health from UCLA She completed her residency in general surgery at the Massachusetts General Hospital and a fellowship in Colon and Rectal Surgery at the University of Minnesota. Board certified by the American Board of Surgery, her clinical and research interests include the management of rectal cancer and inflammatory bowel disease and research in colorectal surgery outcomes and quality. In addition to being an accomplished surgeon, Kunitake also is an accomplished pianist. She holds a Master of Music in Piano Performance and Doctor of Musical Arts in Piano Performance from the Thornton School of Music, University of Southern California.
- Ewald Ray Mendeszoon Jr., DPM
Division of Podiatry (Foot Care Specialists)
Clinical Instructor, Boston University School of Medicine
Ewald Ray Mendeszoon Jr. received his doctor of podiatric medicine from New York College of Podiatric Medicine and completed his residency at Boston’s Beth Israel Deaconess Medical Center. He is board certified by the American Board of Podiatric Surgery and is a Fellow of the American College of Foot and Ankle Surgeons. Prior to joining BMC, Mendeszoon practiced at the Boston Foot Care Group in West Roxbury and Fenway Health in Boston and held hospital affiliations with Faulkner Hospital and Beth Israel Deaconess Medical Center. His research and clinical interests include, prophylactic and emergent diabetic foot surgery, the pathogenesis and management of Charcot Arthropathy and sports-related injuries.
Friends of Nursing Award presentation
Friends of Nursing Award Presented to SICU
The Friends of Nursing Award was established in 2012 to recognize individuals or departments who contribute to the nursing community at BMC. This year the award is presented monthly to a department that cared for the Boston Marathon bombing victims and their families. On Sept. 6, the award was presented to the Surgical Intensive Care Unit (SICU) by Interim Chief Nursing Officer Mary Jo Pedulla, RN, NC, BSN, MS The award will be displayed in the Menino SICU for the month of September.
New Employee Discount Program Available to Staff
BMC is pleased to announce a new employee discount program. In addition to all existing employee discounts, staff have exclusive access to the Working Advantage discount network, which allows employees to save up to 60 percent on ticketed events and online shopping. Working Advantage offers deals on movie tickets, sporting events, hotels and travel, health and fitness, museums, online shopping and many others. To subscribe, visit www.workingadvantage.com/bmc. Working Advantage offers 24-hour online shopping and customer support.
Tablet Computer Donation Will Bring Comfort to BMC Pediatric Patients
BMC is one of three Boston-area hospitals to receive a donation of 13 Starlight tablet computers from the Starlight Children’s Foundation. The Starlight tablets feature on-demand Starlight digital educational programming and provide access to Starbright World, Starlight’s first-ever online social network for teens with chronic and life-threatening medical conditions and their families. During procedures or lengthy wait times, kids can play games, complete homework, communicate with friends and watch videos. Patients with very limited mobility are also able to use the tablet, making it a critical resource in many pediatric units. Boston Children’s Hospital and Newton Wellesley Hospital also received tablets from the Starlight Children’s Foundation. The Starlight Children’s Foundation serves more than 6,000 Boston-area pediatric patients per year and meets the evolving needs of hospitals and children through education, distraction and the healing power of play.
Winners of TIAA-CREF Financial IQ Challenge
BMC Staff Win TIAA-CREF Financial IQ Challenge
Over the summer BMC teamed up with TIAA-CREF to offer employees a "What’s Your Financial IQ" challenge, an online educational quiz to help staff learn about financial matters and retirement planning. Three employees were named winners: Catherine Lane, Blood Bank; Virginia Gaudiel, Labor and Delivery; and Rebecca Tetzaguic, Ambulatory Clinics. Recently BMC’s new Vice President of Human Resources Lisa Kelly-Croswell joined Colin Pierce and Tammy Kayata of TIAA-CREF to present iPads to the winners.
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Awards and Accolades
Four BMC leaders have been named 2013 Champions in Healthcare by the Boston Business Journal. They include Latchman Hiralall, Manager, Preventive Food Pantry; Martha Vibbert, PhD, Director, SPARK Center; Clare Wohlgemuth, MS, RN, GCNS, Director of Nursing, Geriatrics and Lisa O'Connor, RN, BSN, former BMC Senior Vice President, Clinical Operations and Chief Nursing Officer. The BMC leaders were chosen along with nine other science, hospital and industry professionals from the Greater Boston area as representatives of institutions considered on the leading edge of health care.
Anand Devaiah, MD, FACS, Otolaryngology and Neurosurgery, has co-edited the textbook, “Otology and Neurotology: Otorhinolaryngology - Head and Neck Surgery Series,” published by Thieme. This textbook provides guidance on the clinical and practical management of diseases of the ear and lateral skull base. It discusses the latest techniques and technologies that encompass the complex nature of the specialty.
BMC has been included in the 2013 InformationWeek’s 500, an annual ranking that recognizes the country's most innovative users of business technology. InformationWeek 500 tracks the IT practices of the nation's most innovative IT organizations, providing a unique opportunity to understand and examine the business practices of these firms across core areas of operations, including technology deployment, IT budgets, business technology infrastructure and IT strategies. To make the list, a company must demonstrate a pattern of technological, procedural and organizational innovation. BMC made the list for its innovative work to combat telemetry alarm fatigue.
BMC Radiology, Division of Nuclear Medicine and Molecular Imaging has received IAC accreditation (Intersocietal Accreditation Commission) in the following areas: Myocardial Perfusion Imaging, Equilibrium Radionuclide Angiography, General Nuclear Medicine, Positron Emission Tomography (PET) and Organization. Departments within hospitals that are accredited by the IAC voluntarily submit to a review of their daily operations. By participating in the accreditation process, these medical facilities demonstrate a commitment to the performance of quality general nuclear medicine, nuclear cardiology and/or PET imaging procedures and strive to meet nationally recognized standards. Additionally, BMC’s Division of Breast Imaging has also been granted re-accreditation in Breast Ultrasound by the American College of Radiology.